Human Resources Business Partner at Community Coffee Company, LLC

Department:  Human Resources

Reports To:  Manager Employee Experiences

Travel Required: up to 25%

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

The Human Resources Business Partner (HRBP) drives our mission by working with leaders and employees across the business to ensure the Company is a great place to work. Serves as an integral business partner providing HR expertise in the areas of employee relations, performance management, compensation, employee retention, coaching/development, conflict management and ad hoc projects as necessary.

Function Related Activities/Key Responsibilities

• Be a credible activist for your clients, your team and our mission. Exert influence to create positive change and proactively mitigate and resolve complex employee issues and build positive employee relations.
• Work with the business and others HR specialist groups to develop effective organizational structures and programs to drive efficient business operations, improved employee engagement and increased organizational health.
• Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions.
• Be a leader throughout the Company. Advise, mentor/coach and guide all levels of management to develop positive employee engagement capability and leadership skills.
• Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear documentation and follow-through.
• Partner with the business to build engaged, high-performing teams though development, and performance management
• Coach and guide managers on employee actions including corrective action, terminations, RIFs and restructures.  Coordinate logistics; respond to subpoenas, litigation requests, unemployment notices and other charges; and participate in hearings.
• Conduct thorough and objective investigations and make recommendations that are aligned with legal requirements and company values.
• Facilitate both the voluntary and involuntary termination processes including conducting exit interviews; reviewing and processing terminations; analyzing trends and recommending process and program improvements
• Maintain in-depth knowledge of employment law to minimize legal risks and ensure regulatory compliance.  Partner with Legal as required.
• Serve as resource to junior level HR team members on various HR topics

Position Requirements

• Bachelor’s Degree in Human Resources or a related field.  SHRM Certified Professional (SHRM-CP) or Professional Human Resources (PHR) credential or ability to obtain within one year of employment.
• 5 years’ experience in a HR Business Partner or other HR role focused on resolving complex employee relations issues, coaching, and/or managing/developing talent. 
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Experience objectively coaching employees and management through complex, difficult and emotional issues. Applied advanced knowledge of federal, state and local laws and statutes for employment. Thorough understanding and hands-on application of internal and external HR principles, concepts, practices and standards.
• Demonstrated experience in coaching and communications.
• Demonstrated ability to effectively partner with all levels of the organization and positively influence teams utilizing a highly collaborative style.
• Proven planning and organizational skills, attention to detail, ability to handle multiple tasks.
• Outstanding written and verbal communication; must be a clear, concise and persuasive communicator.
• Foundational understanding of HR analytics and HR systems & tools.  Ceridian Dayforce or similar HRIS experience preferred.
• Embraces flexible scheduling as needed to support business (early morning, nights, evenings, weekends and holidays)
• Human Resources experience in a multi-unit environment, the CPG industry and/or a manufacturing environment preferred

What We’re Looking For

• The ideal candidate:
  • Is confident, resourceful, innovative, self-motivated and able to independently lead. 
  • Has Impeccable judgment with intuitive nature to balance company needs while partnering with managers and employees alike.
  • Loves a challenge; rapidly adapts to changes and acts with appropriate urgency
  • Is collaborative and diplomatic yet able to professionally drive desired behaviors and required results while maintaining excellent business relationships
  • Has unwavering integrity

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment.  The noise level in the work environment is usually quiet