Human Resources - Call Center Service Representative 3 Call Center Service Representative 3 - First Tek, Inc.
Irving, TX 75063-2577
About the Job
Major Aerospace Company
Job Description:
The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.
Hybrid: It is required that the candidate will work on-site two days a week.
Job Responsibilities:
" Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
" Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
" Accurately document customer issues, research steps, and actions taken in the case management system.
" Perform back-office transaction processing (non-phone work) in support of HR functions.
" Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
" Strong attention to details - driven to prevent errors and solving problems.
" Able to grasp complex information quickly and probe effectively where additional information is required.
" Demonstrate excellence in organizational and time management skills.
" Ability to interact with a variety of customers, partners, vendors, management and employees.
" Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Basic Qualifications:
" High school diploma or equivalent required and 4+ years of related education/experience.
" Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
" Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
" Ability to maintain confidentiality of information.
" Confident phone presence and exceptional customer service skills are required.
" Prior experience using a case management system.
" Strong customer service, problem solving and technology skills.
" Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
" Working knowledge of Workday or other HRIS system.
" Effective listening and reading comprehension skills.
Preferred Qualifications:
" Knowledge of or experience with Service Now and Workday tools.
" Knowledge of Human Resources and/or Shared Services practices.
" General knowledge of Payroll and Timekeeping.
" General knowledge of Travel Services and Travel concepts.
Comments for Suppliers:
Job Description:
The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.
Hybrid: It is required that the candidate will work on-site two days a week.
Job Responsibilities:
" Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
" Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
" Accurately document customer issues, research steps, and actions taken in the case management system.
" Perform back-office transaction processing (non-phone work) in support of HR functions.
" Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
" Strong attention to details - driven to prevent errors and solving problems.
" Able to grasp complex information quickly and probe effectively where additional information is required.
" Demonstrate excellence in organizational and time management skills.
" Ability to interact with a variety of customers, partners, vendors, management and employees.
" Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Basic Qualifications:
" High school diploma or equivalent required and 4+ years of related education/experience.
" Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
" Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
" Ability to maintain confidentiality of information.
" Confident phone presence and exceptional customer service skills are required.
" Prior experience using a case management system.
" Strong customer service, problem solving and technology skills.
" Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
" Working knowledge of Workday or other HRIS system.
" Effective listening and reading comprehension skills.
Preferred Qualifications:
" Knowledge of or experience with Service Now and Workday tools.
" Knowledge of Human Resources and/or Shared Services practices.
" General knowledge of Payroll and Timekeeping.
" General knowledge of Travel Services and Travel concepts.
Comments for Suppliers:
Source : First Tek, Inc.