Human Resources Director - Alden Lakeland Post-Acute Rehabilitation & Health Care
Chicago, IL 60640
About the Job
TITLE:BusinessOfficeManager REPORTS TO:Administrator
I. JOBSUMMARY
Toplan,organize,develop,andoperatetheBusinessOfficeinaccordancewithcurrent Federal, State and local regulations, standards,guidelines, and facility policy.
Tomanageandmaintainthesystemsandprocessesassociatedwithhumanresources, including,but not limitedto:On-boarding of staff,payroll,staffschedulingsoftware, staffbenefit coordination including health, dental andlife insurance, andWorkman’s Compensation claim processing.
Tooverseeanddirectthereceptionoperationsandpersonnel.
Tomanageandmaintainthesystemsandprocessassociatedwithpatient/resident financialservices,including,butnotlimitedto:Trustfundmanagement,accounts receivable, and collection efforts.
II. QUALIFICATIONS
A. Bachelor’s Degree preferred in related field of study or at least, some coursework related to human resources, business management, communication, administration, public relations.
B. Threeyearsofexperiencepreferredinworkinginatleastoneoftheaboveareas in the health care field.
C. Abilitytoread,write,andspeaktheEnglishlanguageinanunderstandable manner and to communicate effectively.
D. ProficientwithMicrosoftOfficeandpossessothercomputerskillsasrequiredto manage anddirect others in use of software programs that are essentialto facility operations related to essential job duties of this position.
E. Abilitytodealtactfullyandtoworkeffectivelywithresidents,families, personnel, support agencies, and the general public.
F. Abilitytomakeindependentdecisionsthatareinthebestinterestofthe patient/resident and staff when circumstances warrant such action.
G. Mustdemonstratetheabilitytohandleconfidentialdatawithprofessional discretion.
H. Possess the qualities of empathy, compassion,understanding, enthusiasm, and humorinordertoeffectivelyinteractwithpatients,residents,families,andstaff.
I. Abilitytounderstandandtomanageemotionalneedsofyourselfandothers.
III. PHYSICALREQUIREMENTS
A. Abilitytomoveintermittentlythroughouttheworkday.
B. Abilitytocopewiththementalandemotionalstressoftheposition.
C. Possess adequate sight and adequate hearing or use of prosthetics toenable adequatesightandadequatehearingtoperformtherequiredfunctionsofthe position.
D. Beingoodgeneralhealthanddemonstrateemotionalstability.
E. Abilitytorelatetoandworkwithill,disabled,elderly,emotionallyupset,and,at times, hostile people.
F. Abilitytooperateofficeandbusinessmachines.
G. Abilitytooccasionallymoveandliftsuppliesandequipment.
H. Abilitytofunctionindependently,haveflexibility, personalintegrity,andthe abilitytoworkeffectivelywith residents,familymembers,staff,andsupport agencies.
I. Issubjecttoexposuretoinfectiouswaste,diseases,conditions,etc.,including exposure to HIV, AIDS, and Hepatitis B virus
IV. ESSENTIALFUNCTIONS
A. HumanResources
1. Assistdepartmentmanagerswiththehiringprocess,including,butnot limited to: recruiting, screening, interviews, reference checks, and verifying qualifications of potential staff.
2. EnsureLivescanfingerprintcriminalbackgroundcheck,ifnecessary,and drug screening initiated prior to hire.
3. OIGFraudExclusionregisterverificationandsexoffenderregistry verifications completed prior to hire and on an annual basis.
4. HealthCareWorkerRegistryverificationpriortohireandonanannual basis.Maintain up-to-date employment history for current and terminatedemployees.
5. ManagetheOn-boardingprocessfornewstaffmembersincluding,but notlimitedto:timeclockenrollmentand processingloginrequestsfor the various software utilized by facility.
6. Manage and maintain the confidential employee files, in an organized manner,toensureprofessionallicenses,CPRcertifications,physicals,TB test results, etc., are current and up-to-date and to ensure staff compliancerelatedtocontinualeducationhoursanddepartmentalstaff competencyrequirements.
7. Performeditsinthepayrollsoftwaresystemandsubmitthecompleted, requireddocumentationtotheAMSPayrollSpecialisttoprocesspayroll.
8. Coordinatewithdepartmentmanagerstoensurestaffperformance reviews and competencies are completed per policy.
9. Ensuredepartment managers’compliance related tomaintaining current and up-to-date staffing schedule, utilizing the payroll software system’s scheduling component.Provide utilization education on an on-going basis and as needed.
10. Audit staffing hours and report to Administrator on a daily basis to ensureminimumrequirementsaremetaccordingtoregulationandto ensure staffing within budget limitations.
11. Actasthefacility’sbenefitcoordinatorrelatedtoensuringcompletionof accurate health, dental, and life insurance enrollment forms, 401K, COBRA, FMLA, and personal leave of absence, and assist department managers with tracking staff’s attendance.
12. Ensurestaffcompliancewithestablisheddresscodeanduniformpolicy by ordering uniforms and name tags as indicated.
13. UtilizetheAldenstoretoorderemployeesupplies,suchasbusiness cards, service award pins, etc.
14. ProcessWorkman’sCompensationclaimstimelyandreportstatus updates to Administrator.
15. CompleteandmaintainOSHA300Logonanongoingbasis.
16. Processunemploymentclaims.
B. Reception
1. Recruit,screen,interview,checkreferences,andverifyqualificationsof potentialstaff.
2. CoordinateOn-boardingprocess,includinghands-ontraining,with receptionists.
3. Completestaffingscheduleandassignmentstoexpeditetasksandto mitigateovertime.
4. Assessthereceptionareadailytoensurestaffiscomplyingwiththedress code, completing tasks as assigned,procedures are followed, and correct identified issues.
5. Secureofficeequipmentandsupplieswithinbudgetaryconstraintsand ensure equipment maintained and within proper working order.
6. Completeperformancereviewsasindicated.
C. ResidentFinancialServices
1. Hold, safeguard, manage, and account forthe residents’ personalfunds depositedwiththefacility,including,butnotlimitedto,residentbanking and distribution of resident trust fund statements of account.
2. Obtainrequiredsignaturesonallrequiredadmissionformsandcomplete and obtain all necessary documents for resident file.
3. Receiveanddepositaccountreceivablesaccordingtoprocedure.
4. Makeeffortstocollectpastduebalancesinordertoreduceaccount receivables and participate in A/R collection meetings.
5. AssistAMSliaisonsandresidentrepresentativeswiththeMedicaid application process.
6. Completevariousagencyresidentreports,suchasRepresentativePayee Report,etc.
D. Participateinthedevelopment,maintenance,andimplementationofthe
facility’sQuality AssessmentandPerformanceImprovement(QAPI)programs.
E. PerformotherdutiesasassignedbytheAdministrator.