Human Resources Generalist - National Council on Aging

We believe every person deserves to age well. Thats why were on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put people first and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Human Resources Generalist will join NCOA at a time of dynamic growth.

POSITION SUMMARY

The Human Resources (HR) Generalist reports to the Senior Director of People Operations and works collaboratively with the Human Resources team. The HR Generalist will help organize, coordinate, and execute all human resources (HR) projects and processes for the organization to create and deliver a seamless and positive employee experience, by ensuring process flows are maintained and compliant. These essential functional areas include recruitment, new hire onboarding, benefits administration, document preparation and review, records management, data validation, and special projects. Serving as an HR ambassador, the Specialist helps employees and external parties with HR-related information requests. Impeccable attention-to-detail, ability to multitask and organize effectively, strong systems and computer skills, and advanced communication skills are required.

Positions at this level typically report to a Senior Director and require strong knowledge and experience in key areas of the role. Incumbents are required to make some independent judgements within their scope of work and require oversight. Incumbents generally have two or more years of experience in their discipline and a bachelors degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience.

KEY RESPONSIBILITIES

• Performs timely and accurate data entry in HRMS, including entering new hires, job/pay changes, terminations, and data batches. Reviews changes entered by project staff and third parties in ADP, Salesforce, employee self-service (ESS), or other systems used to complete HR tasks.
• Under the direction of the Senior Director, People Operations, organizes, coordinates, and helps execute HR projects and processes for the organization, including recruitment coordination, new hire onboarding, performance management, benefits administration, records management, data validation, and document preparation and review.
• Works closely to support HR Business Partner and HR Project Manager administratively on key projects and deliverables.
• Responds to employee questions and corresponds with vendors related to employee benefits (medical, dental, vision, life & ADD, disability, voluntary insurance plans, employee leave, etc.).
• Supports recruitment activities, as assigned and under the direction of the Senior Director, People Operations.
• Prepares payment requests and expense reports and reconciles benefits statements, as requested.
• Maintains all electronic files and organizes HR e-documents according to established policies and procedures.
• Drafts HR documents for review (e.g., employment letters, leave letters, etc.) as requested.
• Monitors, maintains, and triages/responds to mail, and may be asked to respond to general questions and requests from employees.
• Posts and updates HR documents on the SharePoint intranet, as requested.
• Creates regular and ad hoc reports and tracks the completion of required activities, as requested.
• Assists the HR team through frequent collaboration, communication, and follow through.
• Provides administrative support for organizational culture initiatives and staff events.
• Under the direction of the Senior Director, People Operations will complete special projects and conduct regular audits of regulatory documentation, policy adherence or other HR areas as requested.
• Other responsibilities as assigned.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelors degree and a minimum of two (2) years of working experience in a human resources function or capacity.
• Impeccable attention to detail and accuracy, with the ability to learn quickly in a fast-paced environment.
• Basic knowledge of federal and state employment laws highly preferred
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Word, Excel, with the ability to learn new systems and tools quickly.
• Strong organizational skills and multi-tasking abilities.
• Excellent verbal, written, and interpersonal communication skillsexpressive and receptiveto share and provide information effectively.
• Professional maturity, emotional intelligence, and sensitivity and discretion to the confidential nature of HR information.
• Proactive problem-solving skills, and the ability to be flexible and adaptable to a growing, changing organizational environment.
• Sound decision-making and judgment, especially for determining appropriate action within the scope of organizational policies and practices and escalating requests to senior HR staff as needed.
• Outstanding interpersonal skills and collaborative, team-oriented work style.
• Experience with ADP Workforce Now or other HRMS, Asana, LinkedIn, and other online tools is highly desired.
• Must work independently as well as collaboratively as a team player.
• Willingness and ability to be actively present at the work location two (2) times per week as the role requires.
• Solid professional presence with excellent communication and operational instincts; good strategic skills and sound business judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.

SELECTION PROCESS

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should submit a cover letter with salary requirements and resume to the Human Resources Generalist job posting:

NCOA offers generous benefits, including:

• Medical, Dental, Vision, STD, LTD insurances
• Paid vacation, sick, and other types of leave
• 403(b) Retirement plan
• Hybrid remote work options
• And more!

NCOA is an Equal Employment Opportunity Employer and a Diversity, Equity, and Inclusion Champion

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