Human Resources Generalist - Full-time - Merakey

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Human Resources Generalist to join our team.



Location: Remote (Open to Candidates Residing in PA, DE, FL, LA, MD, NJ, OH, TX, VA)



Earn $53,000-$58,500/Year



Position Details:



The Human Resources Generalist will serve as a primary point of contact for our employees and will be responsible for resolving employee issues, answering questions, and providing reliable and accurate information in a manner consistent with the company’s policies, procedures, as well as applicable laws and union contracts using exemplary customer service and professionalism. This position will partner with members of the HR team, and operations to ensure the best possible employee experience.



General Responsibilities:


* Serves as first line HR resource with the ability to respond and resolve a variety of Level 1 HR i inquiries including but not limited to: employee relations, benefits, unemployment, workers’ compensation, leaves of absence, pay, data changes, and HR policy and
* Appropriately route level 2 and 3 calls that come into HR Help Line or central email from employees and
* Works to facilitate resolution to employee issues as quickly as possible using excellent customer service
* When applicable, troubleshoot general employee issues using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
* Provide high level customer service by ensuring employee questions are fully addressed and as needed, ensure proper follow up is given to ensure complete resolution.
* Use judgement to escalate HR inquiries to People Operations Manager or Directors when needed.
* Work on various HR projects as needed.
* Manage and executive level 1 processes such as Tuition Reimbursement, Vacation Donation
* Stay apprised of any changes to federal, state, and/or local labor laws.
* Works with other HR members, management or outside vendors as
* Work with People Operations team to identify trends and recommend solutions on HR strategies.
* Performs all other duties as assigned or required.



Benefits

Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more!


* DailyPay
* Work/Life Balance
* Flexible Schedules
* Cell Phone Discount Plans
* Employee Referral Bonuses
* Tuition Reimbursement
* Care.com Membership

apply today at: www.Merakey.org/careers

Requisition number: 94994



About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!



Our ideal candidate will possess the following skills:


* Associates degree required; Bachelor’s degree preferred.
* Minimum of 1 - 3 years in Human Resources.
* Call center experience preferred.
* SHRM certification preferred.
* Proficient in HR basics – (i.e., benefits, workers comp, leaves of absence).
* Comfortable working with a variety of software systems such as Microsoft Office, assorted HR software applications, help desk tracking, vendor applications)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled