Human Resources Generalist/Office Manager - Precision Plumbing & Heating

Job Title: Human Resources Generalist/Office Manager

Department: Human Resources

Precision Plumbing & Heating Systems serves families and businesses in Grand Traverse, Leelanau, Benzie and Antrim Counties. We work with one goal in mind: to exceed our customers' expectations. We approach every project with the best tools, resources and attitudes to ensure that every client and builder feels appreciated, their home is respected, and the project is completed to their satisfaction.

Precision Plumbing and Heating Systems in Traverse city, Michigan has an opening for an experienced HR Generalist/Office Manager. This caring group of professionals is seeking someone who is innovative, creative and ambitious to become a part of their exceptional team. This self-starter should possess exceptionally clear and concise communication skills, attention to detail, motivational skills, be a servant leader and be able to accurately prioritize and transition from one task to the next quickly and efficiently. Precision has been in business since 2000 and has a culture of support, care for each individual and a sweeping drive and commitment to offer exceptional quality to every client. This growing company is located in a beautiful town in Northwest Michigan that attracts those who desire to live in a wholesome community that offers great food, wine, outdoor activities, schools, and a beautiful water wonderland.

Precision Plumbing & Heating Systems offers plumbing, heating, air-conditioning, and electrical services in both residential and commercial environments. Our family-oriented team is a great place to build a career and our community is a fantastic place to live. Precision is heavily involved in giving back to our community because we know that giving back is an important responsibility to help our community thrive! If you desire to grow your career with a company who values your experience and supports your professional growth, then consider a move to Precision today.

Primary Job Function: This position is the administrative cornerstone of this company for processes and staffing. Our office hub provides a quality customer experience, supported by a quality and fully engaged workforce which is led by the person in this 'hands on' position. This position is fluid and all encompassing and may vary, depending on the needs of the company at any given time.

The Human Resource Generalist will lead and direct the daily activities of recruiting, onboarding, wage negotiations and establish paths and benchmarks for pay increases, time off, requests/leave administration, work comp/liability audits, work comp claims, vehicle Insurance claims, COBRA and 401(k) processing. Also, manage company policy guidelines, benefits enrollment, performance reviews, weekly safety meetings, employee engagement and overall ensuring that the company maintains a positive and safe working environment. Partner with other Managers to develop and implement programs that promote communication, safety, growth, top notch morale within our company and a positive image in our community. This position will need to work in the best interest of the company to develop processes or actions to drive employee engagement and retention with an effort to propel the company to the next level of efficiency and professionalism. Provide the tools, guidance, motivation, good judgment, and leadership to develop a team of 55+ professionals to maximize their efficiency and enhance their industry knowledge and soft skills for the benefit of customers. This person will work with each Manager to develop a clear and inspirational approach to communication with each team member on a regular basis. They will also work in the best interest of the company to maintain loyalty and respect of each individual and allegiance to the company's core values and best interests.

The Office Managerial role: This requires more of a hands-on approach to daily leadership. This requires maintaining a daily 'to-do' checklist of items that need to be addressed immediately such as customer scheduling issues, equipment issues, to the unexpected overall generic office needs. This person has to be comfortable being fluid and more reactionary when required and enjoy the challenge of the unexpected pace.

Work Hours: 7:30 am - 5:00 pm Monday - Friday, the daily hours will be somewhat flexible and based on weekly meeting times, plus occasional overtime for special events

Compensation: $60,000 - 70,000 per year, commensurate experience, plus bonuses

Essential Functions and Responsibilities:

• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts or acquires background checks and employee eligibility verifications.
• Implements new hire orientation and employee recognition programs utilizing excellent judgment.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
• Monitor leave of absences
• Paycom experience is a huge plus. Assuring bi-monthly payroll is processed accurately with approved bonuses. Conduct compensation benchmarking.
• Train Managers re: approval of working hours, bonuses, etc., as needed.
• Develops and maintains affirmative action program; files EEO-1 report annually; maintain other records, reports and logs to conform to EEO regulations.
• Professional development, ergonomics, employment verifications, health and safety compliance
• Updating job descriptions
• Take lead in planning company events
• Conduct exit interviews
• Maintains human resource information system records and compiles reports from the database.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Overseeing a professional work environment that is warm and welcoming.
• Remain loyal to the goals of the company good while creating an environment for each person to be heard and respected.
• Create cost effective learning and development programs (webcasts, etc.) that provide internal development opportunities for employees.
• Conflict resolution lead, in a quick, effective and compliant manner.
• Encourage and coordinate all continuing education, licenses and certifications.
• Arrange travel plans as needed for conferences and continuing education.
• Participate in local HR organizations for mentoring, industry connections and best practices within the community (TAHRA) Traverse Area Human Resource Association.
• Supports and encourages a positive, customer focused culture
• Seeks out efficiencies and best practices for the Administrative staff and helps them embrace these in their daily routine
• Desires to work side by side with our Administration team as well as Managers
• Creates and oversees office meetings, creative events and networking events
• Leads by example, being quick to resolve issues both internally and externally
• Encourage positive and upbeat morale throughout the entire company
• Supports development of team members training, certifications and licensing
• Other duties as assigned.

Required Qualifications:

• 3-5 Year Office Administration experience with 1 organization
• 3-5 years HR Generalist experience a plus
• BA or BS preferred.
• SPHR or PHR certification preferred.
• Experience in sales, service, or construction environment preferred.
• Pass drug and background check
• Advanced HR business acumen
• Advanced computer skills (proficiency with Excel, MS Office, Outlook, Teams, Paycom, Google Calendar, etc.)
• Strong verbal and written skills
• Exemplary judgment
• Effective and influential leadership qualities
• Confident presentation skills
• Motivational prowess
• Proven record of implementing improvements and attaining positive results
• Able to quickly resolve unexpected miscommunications internally and externally
• Operates with a high level of integrity, honesty and authenticity

Benefits: Fully paid employee Medical Plan, with Dental and Vision available, Paid vacation, Sick time/PTO, Holidays and bereavement leave, 401(k) with 4% Company Match, Company Phone, Company uniforms, Paid Continuing Ed, Regular fun employee events and a great culture of support and care.

If you would like to join a team that is growing and reaching new heights, then please contact Precision today to discuss more about the details of this position. The professional with the above experience, who is passionate about being their very best, in a career that is both challenging and rewarding should apply today to make a positive impact and help raise this elite Northern Michigan team to the next level.