Human Resources Manager - Public Storage

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

The Regional Human Resources Manager directly supports Public Storage’s mission by working with leaders to align our teams under a common vision focused on employee engagement, customer satisfaction, and business results. The HRM is responsible for providing HR guidance and support to Public Storage’s Field Managers with a focus on employee relations and coaching front line leaders. Leveraging climate surveys, exit interviews, investigations and coaching, this role will provide advice and counsel to leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions. 

Responsibilities:

• Serves as a credible resource for the business and balanced advocate for employees 
• Assists management team in addressing employee relations concerns to maintain a positive work environment while consistently balancing the needs of the employee and the needs of the business
• Investigates and responds to routine employee relations issues and drives to resolution
• Prepares documentation and reports on investigative activities; compiles supporting notes, details and outcomes into the ER case management system
• Effectively develops and/or reviews and approves performance counseling documents; provide direction and coaching to District Managers on employee relations or performance management to drive employee engagement and talent retention 
• Partners with HR and legal to ensure consistent application of company policies, procedures and practices; ensures company compliance with applicable employment laws
• Assists with critical incidents, ensuring smooth, professional, sensitive and timely follow-through
• Analyzes exit interview data, turnover and employee relations trends to proactively identify areas for targeted HR support and/or training 
• Participates in the design and delivery of targeted employee relations training /communication as needed 
• Proactively identifies opportunities for new HR programs, talent development, career pathing or process improvement; proposes solutions to improve HR practices
• Participates in ad-hoc projects, reporting, or initiatives with cross-functional teams
• Other activities as assigned

• Minimum 5-7 years of human resources management with an emphasis on employee relations or 3+ years of employee relations experience
• Solid understanding of federal and state employment and labor laws including FMLA, EEO, ADA, FLSA, etc. required
• HR experience with multi-site/multi-state or retail a plus
• Demonstrated ability to prioritize, multi-task, act with a sense of urgency, and provide resolution quickly and efficiently 
• Detail-oriented with the ability to handle difficult situations with tact and diplomacy
• Demonstrated ability to analyze HR issues, provide information/direction, effectively express ideas, advice and solutions both verbally and in writing
• Proficiency in Microsoft office (Word, Excel, PowerPoint etc.) prior knowledge of Navex Global, Workday, and EthicsPoint a plus
• B.A. Degree in Human Resources or Business Administration preferred
• PHR/SPHR certification preferred

Knowledge, Skills and Abilities

• Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management 
• Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information
• Analytical skills, including the ability to develop, manage and interpret metrics
• The ability to recognize opportunities and assess risks before they become trends
• Highly organized, good planning, time management and prioritization with the ability to multi-task and handle competing priorities with deadlines

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

• Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.