Human Resources Operations Director (DH0310) - Tuba City Regional Health Care Corporation

Navajo Preference Employment Act :In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act.  Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.Overview:

POSITION SUMMARY

The incumbent is responsible for the leadership and management of human resources operations. This includes the on-boarding process for the new hires, ensures the department provides excellent customer service, manages and assists with overall process and business flow for the human resource department. Performs special projects on behalf of the Chief Human Resource Officer or designee. Operations director will assist with payroll oversight, employee relations administration, and strategic projects as needed.

Qualifications:

NECESSARY QUALIFICATIONS

Education:

Bachelor’s degree in business administration, allied health, healthcare administration, with an emphasis in human resources

Experience:

• Ten (10) years professional experience in acute healthcare human resources including employee benefits administration, payroll, talent acquisition, onboarding, healthcare employment law, and employee relations.
• Five (5) years supervisory experience in a healthcare setting.

Other Skills and Abilities:

• Positive working relationships with others
• Possession of high ethical standards
• Reliable and dependable; reports to work as scheduled without excessive absences
• High level of interpersonal skills to manage sensitive and confidential situations and documentation
• Excellent communication and motivational skills: ability to work with people from all levels of discipline
• Reliable and dependable; reports to work as scheduled without excessive absences
• Excellent customer service skills
• Proven leadership skills
• Other duties as assigned
• Complete of and above-satisfactory score on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Reliable and dependable; reports to work as scheduled without excessive absences
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
• Excellent customer service skills with no history of complaints

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an   employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:

This position requires an individual  that can maintain a long and flexible schedule to meet the leadership requirements also requires frequent movement between the program office spaces and requires travel.  Includes long periods sitting in meetings; frequent standing, walking, kneeling, maintaining balance, and occasional driving, reaching, bending, climbing, kneeling, crouching and twisting.  Must be able to lift, push and pull frequently up to 24 pounds and occasionally over 100 pounds of equipment. Must have ability of prolonged near vision, seeing fine details, hearing normal speech, hearing overhead pages, frequent far vision, color vision, depth perception and telephone use. Must have ability to use both hands in prolonged simple and firm grasping, prolonged use of keyboard and frequent fine manipulation.

Mental:

Must be able to prioritize and use good judgment.  Must be able to coordinate a variety of issues with intermittent interruptions. There may be high stress in dealing with multiple efforts and different personalities. Must be able to critically think, speak, and discuss high level concerns or issues with representatives of the corporation. Must have ability to cope with high level of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, and work in areas that are close and crowded.

 

Environmental:

May frequently be exposed to infectious diseases and occasionally to chemical agents, dust, fumes gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.

Responsibilities:

ESSENTIAL FUNCTIONS:

1. Provide leadership to the HR department as a member of the HR leadership team, influencing the HR vision, initiatives, programs, services, and budget expenditures.
2. Direct HR employees in operational areas. Direct and develop HR staff into an effective team by setting clear performance objectives and goals. Regular and honest feedback, and individualized development plans.
3. Ownership of specific programs and processes both as start-ups and ongoing as related to the human resource department and supplemental departments.
4. Produce and or analyze and monitor applicable metrics to facilitate appropriate HR operational business decisions, conduct process-mapping and continuously improve operations.
5. Understand priorities and work through complex issues to identify, develop, and implement effective solutions.
6. Identifies and recommends process/customer service improvements, innovative solutions, and alternative methodologies/policy changes while monitoring and sustaining current systems.
7. Manages multiple and simultaneous projects with the administration of the benefits application and/or associated modules. Communicates and presents project updates and issues as they arise, to internal and external customers and/or management.
8. Identifies project timelines and deadlines to ensure accuracy and compliance.
9. Working knowledge of pertinent federal and state regulations, filing, and compliance requirements both adopted and pending affecting employee benefit programs, including Navajo Nation law, COBRA, IRS regulations, and Department of Labor Requirements.
10. Directs activities related to testing, training and support of benefit and compensation projects, upgrades and programs.
11. Acts as the benefit and compensation administrator for the organization.
12. Completes regulatory reports and audits related to benefits, recruiting and payroll with adherence to compliance and policies.
13. Provides market total compensation analysis and recommendations. Consults in order to ensure internal equity and consistency in the compensation program.
14. Make recommendations to improve compensations processes and workflow to increase department’s efficiency.
15. Monitors HR operational and compliance calendars.
16. Supervises and works alongside the senior team leads and respective human resource department staff.
17. Contributes to the market analysis and compensation duties to maintain a competitive salary strategy for the organization.
18. Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering face piece respirator or higher, if available), and eye or face shield.
19. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
20. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction
21. Performs other duties as assigned.