Human Resources Services Advisor (Call Center) - Southcoast Health System, Inc.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 6 years in a row!

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

We are searching for a talented HR Services Advisor

Hours: Per Diem

Shift: Day Shift, 8:30am - 5:00pm 

This position is fully remote however, occasional in-person meetings are required.

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 20 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Team Leader- HR Service Advisor or designee. Provide employees/customers with exceptional customer service, effectively resolving HR and Benefits inquiries, issues, and/or complaints within the scope of position responsibilities and/or triage as appropriate for resolution. Collaborate with the Payroll department to resolve pay-related issues and ensure customers receive timely responses. Maintain professionalism and provide high level of customer satisfaction managing large volumes of inbound and outbound calls in a timely manner. Maintain knowledge and understanding of current human resources policies and procedures, employment processes, routine payroll and compensation services, benefits administration, HR/Payroll record keeping and data entry, etc. Provide regular status reports to leadership of call activity.

• Bachelors degree in HR or related field preferred but not required.
• Minimum of 2 years related HR/Benefits experience preferred but not required.
• Proven strong customer service experience is required, such as retail, service center, help desk, hospitality experience.
• Demonstrated competency with various database and Windows applications is required.
• Position responsibilities require strong verbal (phone) and written communication skills in facilitating the delivery of Human Resources, Benefits and Payroll services to all employees.
• Previous experience working in a modern contact center environment that handled Benefit, HR policies and pay issues preferred.
• Familiarity with CRM systems and practices preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired