Human Services Program Coordinator - Triangle Inc.

Position: Human Services Program Coordinator


Reports to: Human Services Site Manager


Hours: Full-Time/Salaried, M-F 8-4:30; Exempt





Overview:





Triangle has an immediate opening for a Program Coordinator at our Salem location. The qualified candidate will supervise a team that provides the support, challenge, and opportunity people with disabilities need to achieve their career and personal goals.








Triangle’s Expectations of Employee


· Adheres to Triangle policy and procedures


· Fosters a positive, solution-oriented culture consistent with Triangle’s mission


· Promotes employment, self-advocacy, and independence across programs and participants


· Acts as a role model within and outside of Triangle


· Maintains a positive and respectful attitude towards participants, staff, and community partners


· Communicates regularly with supervisor


· Demonstrates flexible and efficient time management and ability to prioritize workload


· Consistently reports to work on time prepared to perform duties of position, with a willingness to flex hours as needed


Primary Supervisory Responsibilities


· Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community based employment and activities aligned with Community Based Day/Employment Supports models


· Assists with the training and orientation of new staff for software systems, programming components, and program related logistics


· Coaches staff to provide individualized support and problem solving for participants and their families


· Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary


· Ensures and maintains proper staff to participant ratios; provides direct care as needed


· Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)


· Coordinates with Site Manager and staff to create and implement monthly schedules for program; solicits and provides feedback on a consistent basis to improve quality of services


· Collaborates with staff and Site Manager to ensure quality service delivery


· Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests


· Ensures 70% of programming occurs in the community


· Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities as needed





Primary Case Management Responsibilities:


· Manages a caseload of 15-30 clients


· Consults with Case Management Coordinator and Site Manager to ensure consistent case management practices are followed

















· Along with Site Manager, implements and designs systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.


· Collaborates with team to write and submit ISP goals and track progress/identify challenges


· Along with Site Manager, leads and facilitates ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team


· Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met


· Educates staff on data tracking, data collection, and relevant ISP goals


· Initiates and oversees Person Centered Planning for each individual


· Monitors participant attendance and proper billing of services in Penelope database daily


· Participates in agency wide committees and initiatives as assigned


· Attends bimonthly managers meetings





Other Responsibilities:


· Meets monthly with Site Manager for supervision


· Assists or prepares documentation for Human Rights Committee review as needed


· Knows and adheres to all safety policies and emergency procedures


· Assists in intake process for new participants and completes all required consents/assessments in Penelope database


· Completes monthly progress notes and responds to alerts in the Penelope database


· Prepares and submits Incident Reports and ISP documentation via HCSIS as needed, and notifies Site Manager and Case Management Coordinator as appropriate


· Proactively communicates with families and funding sources


· Reports progress and issues to Site Manager on a regular basis


· Guides staff through accidents related to toileting, physical or medical needs as needed


· Participates in 1:1 meetings with individuals on caseload as needed


· Acts as a liaison to residential staff, families, therapists, and funding agencies to ensure continuity of supports


· Participates in APLT meetings and Safety Committee; updates team as necessary


· Other duties as assigned





Qualifications


· High school diploma or equivalent


· Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials


· Direct care experience required


· One to two years in a supervisory role and/or case management preferred


· Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities


· State/Federal background check


· Massachusetts Driver’s License and clean driving record





Language Skills


· Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members.





Americans with Disability Specifications


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable


accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb














stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.





Work Environment


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.