Hummingbird Cafe Busser - Enchantment Resort

Basic Function: Provide and facilitate excellent food and beverage service to our guests in an expedient, professional and courteous manner. Assist servers with food service

Work Performed:

1. Arrive at scheduled start time, ready to work
2. Uniform must be neat and pressed and must be in compliance with all Uniform Standards and guidelines. Company grooming standards followed at all times
3. Complete all pre and post shift side-work assignments
4. Complete knowledge of all Caf menus, Juice Bar menus, wine lists, etc
5. Complete knowledge of server stations (floor map)
6. Prepare teas and coffees
7. Assist the server with the expedition of food to the tables
8. Serve guests and internal employees in established standards
9. Refill nonalcoholic beverages
10. Clear tables appropriate to the course.
11. Communicate constantly to the server (especially all guest needs)
12. Recognize guests by name using names whenever possible
13. Thank guests for dining with us
14. Assist Juice Bar attendant when available
15. Completely set tables with all items including proper, polished service ware
16. Report any guest dissatisfaction, mishandled order and opportunities to management in a timely manner
17. Maintain par levels supplies
18. Keep work station clean at all times
19. Read all memos
20. Maintain a positive and professional attitude towards guests and co-workers
21. Report to Restaurant Manager or Supervisor before ending work shift
22. Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times
23. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
24. Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions
25. Work efficiently and as a team
26. Other duties as assigned

Supervision Exercised: None

Supervision Received: Caf Manager, Caf Supervisor

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Must maintain current food handlers certification. Prior busser experience desired. English skills necessary to communicate with guests

Physical Requirements:

Lifting & carrying up to 45 lbs.

50% Walking

35% Bending & lifting

15% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions