HVAC Administrative Assistant - Lennox International

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!  Note: benefits may vary depending on the position and are subject to change.

Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment

• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule
• Processes and bills completed service invoices
• Orders parts as necessary and schedules return service calls
• Quotes the customers on repairs as needed
• Keeps customers updated on service calls through multiple websites and other tools
• Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers
• Other duties as assigned

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization
• Must be self-directed, excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.