HVAC Cooling Customer Engineer-Phoenix - 20244104-5671 - Vertiv Corporation
Phoenix, AZ
About the Job
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6713204
POSITION SUMMARY
A Cooling CE is responsible for installation, commissioning, scheduled
and emergency service on Liebert Air products. The Cooling CE is
required to establish, promote and maintain excellent rapport with all
customers, co-workers, sales representatives and others as appropriate.
The Cooling CE is also required to maintain continuous communication
with Area/District Offices, and direct manager.
RESPONSIBILITIES
ROLE
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based
upon training
- Maintain certifications per Job requirements
TECHNICAL
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for
scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety
guidelines
- Must wear appropriate PPE as per company guidelines and accordance
with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the
appropriate personnel.
- ADMINISTRATION
- Provide accurate and timely reporting according to company
guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms
et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external
customers
- Provide estimated time of arrival to the customer for where
applicable
- Complete scheduled maintenance documentation properly and provide to
the customer and local office upon completion of each designated
assignment
- Strive to provide all customers a "first time fix" for their
equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and
procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications,
et al.
- Perform several work-related tasks
- Capable of working under direct supervision or independently based
upon training
- Maintain certifications per Job requirements
QUALIFICATIONS
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and
fundamentals
- Must be able to read and interpret electrical line diagrams and
blueprints
- Working knowledge of OHM's law and HVAC theory
- Technical skills
- Ability to make basic site evaluation skills to include:
environmental temperature, and general ope ating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating
conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
EDUCATION AND CERTIFICATIONS
Required experience (one or more of the following):
- High School Diploma or G.E.D. equivalent
- HVAC - Certificate Program degree or equivalent experience in the
field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
PHYSICAL & ENVIRONMENTAL DEMANDS
Extreme heat (above 100*)
Noise Level (Medium / High need to
information, please see: https://www.azjobconnection.gov/jobs/6713204
POSITION SUMMARY
A Cooling CE is responsible for installation, commissioning, scheduled
and emergency service on Liebert Air products. The Cooling CE is
required to establish, promote and maintain excellent rapport with all
customers, co-workers, sales representatives and others as appropriate.
The Cooling CE is also required to maintain continuous communication
with Area/District Offices, and direct manager.
RESPONSIBILITIES
ROLE
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based
upon training
- Maintain certifications per Job requirements
TECHNICAL
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for
scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety
guidelines
- Must wear appropriate PPE as per company guidelines and accordance
with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the
appropriate personnel.
- ADMINISTRATION
- Provide accurate and timely reporting according to company
guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms
et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external
customers
- Provide estimated time of arrival to the customer for where
applicable
- Complete scheduled maintenance documentation properly and provide to
the customer and local office upon completion of each designated
assignment
- Strive to provide all customers a "first time fix" for their
equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and
procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications,
et al.
- Perform several work-related tasks
- Capable of working under direct supervision or independently based
upon training
- Maintain certifications per Job requirements
QUALIFICATIONS
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and
fundamentals
- Must be able to read and interpret electrical line diagrams and
blueprints
- Working knowledge of OHM's law and HVAC theory
- Technical skills
- Ability to make basic site evaluation skills to include:
environmental temperature, and general ope ating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating
conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
EDUCATION AND CERTIFICATIONS
Required experience (one or more of the following):
- High School Diploma or G.E.D. equivalent
- HVAC - Certificate Program degree or equivalent experience in the
field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
PHYSICAL & ENVIRONMENTAL DEMANDS
Extreme heat (above 100*)
Noise Level (Medium / High need to
Source : Vertiv Corporation