HVAC Customer Service Representative - iComfort Heating and Air Conditioning, Inc.

iComfort Heating and Air Conditioning, Inc in Valencia, CA is looking to hire a full-time HVAC Customer Service Representative to support call center operations and project scheduling. Do you enjoy talking on the phone? Would you like to join a company with a family-like culture and engaging environment? If so, please read on!

This call center position earns a competitive wage of $18 - $22/hour. We provide excellent benefits, including medical, 6 paid holidays, and up to 2 weeks of vacation. If this sounds like the right opportunity for you, apply today!

ABOUT ICOMFORT HEATING AND AIR CONDITIONING, INC

Providing showroom installations since 2004, we are a local family-owned HVAC contractor who strives to provide the highest quality of installations and repairs when it comes to heating and cooling systems. All of our professional technicians have the proper training and years of experience in the industry. We believe in customer satisfaction, and that is why we offer the best service around.

We rely on our hardworking team to uphold our reputation in the community and deliver on the promises we have made to our clients. We are proud to do a lot for our community and couldn't do it without our staff. With a family-focused atmosphere, our employees enjoy a positive work environment with a company that invests in their growth. We provide technical and self-leadership training and show that we care about our employees through excellent pay and great benefits!

A DAY IN THE LIFE OF AN HVAC CUSTOMER SERVICE REPRESENTATIVE

As an HVAC Customer Service Representative, you the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. You take incoming phone calls from prospective and current clients to answer questions, set appointments, and schedule home visits. You also make outbound cold calls in order to find new clients. To help our technicians stay on track, you record accurate project details, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

QUALIFICATIONS

• Experience with customer service
• Willingness to learn our processes

Experience working for an HVAC company would be a plus but is not required. Do you have a positive attitude? Is being dependable, professional, and a team player at the heart of all you do? Are you a great listener with excellent communication skills? If yes, you might just be perfect for this call center position!

SCHEDULE

This position works full-time hours and is on a weekend rotating schedule.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this call center job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 91355