HVAC Customer Support Specialist - ZeeRecruit

Qualifications

• Proven experience in customer service or administrative roles, preferably in the HVAC or construction industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks in a high-pressure environment.
• Excellent communication skills, both verbal and written.
• Knowledge of local building codes and permit application processes is a plus.
• A team player with a high level of dedication to delivering quality customer service and project support.

As an HVAC Customer Support Specialist, you will be the backbone of our daily HVAC operations. Your role will involve direct interaction with clients, scheduling jobs, coordinating with team members, pulling permits, and managing other essential administrative tasks. Your primary goal will be to ensure smooth operations and excellent customer service throughout the job’s lifecycle. This role will report to the Director of Operations.

The main tasks associated with this title include:

- Work with the Director of Operations to Create and Implement Standard Operating Procedures for All Varsity Zone HVAC Production.

• Utilization of CRM’s including Service Titan, Microsoft Office, etc.
• Involvement with weekly production meetings to discuss previous weeks and scorecard numbers with the service / repair division.

- Responsible for all HVAC Scheduling and Communications, Including:

• Document management including job folders.
• Schedule and coordinate HVAC jobs including service and maintenance.
• Follow up with customers on service and maintenance.
• Maintain comprehensive and accurate records of all client interactions, transactions, comments, and complaints.
• Pull permits and handle other necessary paperwork for HVAC projects.
• Coordinate with suppliers and internal teams to ensure availability of materials and manpower.

- Office and Administration Support

• Answering incoming calls, managing email correspondence, and maintaining client database with accuracy and efficiency.
• Collaborating with internal administration team.

Physical Demands
The physical demands described here are representative of those that must be met by a Varsity Zone employee to successfully perform the essential functions of this job.  The Varsity Zone employee should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.  The Varsity Zone employee is exposed to typical office working conditions, but will also work off-site using its vehicles as an mobile office. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department.

This job search function is performed on behalf of VARSITY ZONE OF SARASOTA an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands and its affiliates, including HPB Recruitment LLC, is an independent contractor of VARSITY ZONE OF SARASOTA and does not have any authority to bind, commit, direct, or otherwise control VARSITY ZONE OF SARASOTA. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor VARSITY ZONE OF SARASOTA hall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. VARSITY ZONE OF SARASOTA employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of VARSITY ZONE OF SARASOTA and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of VARSITY ZONE OF SARASOTA , and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by VARSITY ZONE OF SARASOTA, shall be made against VARSITY ZONE OF SARASOTA, and not HorsePower Brands or its affiliates.

**EOE/E-Verify Employer*

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