HVAC Dispatcher/Customer Service Rep - Fuss Free AC
Davie, FL 33314
About the Job
About Fuss Free AC:
WE CONSIDER OUR TEAM TO BE A FUSS FREE FAMILY. A family company with a great reputation. We have competitive compensation for talented individuals. Fuss Free AC is looking for a full-time HVAC Dispatcher with Customer Service experience to join the team and our growing company!
WE CONSIDER OUR TEAM TO BE A FUSS FREE FAMILY. A family company with a great reputation. We have competitive compensation for talented individuals. Fuss Free AC is looking for a full-time HVAC Dispatcher with Customer Service experience to join the team and our growing company!
We Offer:
Great pay based on experience; $18.00 to $20.00 per hour.
Summary:
Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.
Job Responsibilites:
- Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled by appropriate technicians & update customers as needed of technicians ETA.
- Provide Fast, Friendly, and Fun customer service to both internal and external customers.
- Communicate with technicians and other departments via email, text message, and phone.
- Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
- Modify the job board with the correct numbers of calls to customer service reps can book calls accurately.
- Answer incoming calls from customers related to service, billing, and other departments.
- Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
- Manage customer concerns and work to resolve them efficiently and effectively.
- Find solutions to problems.
- Help with projects as needed.
- Other assigned duties as directed by management.
Requirements:
- Need to focus, stay on task, execute results and deliver results.
- Highly Organized
- Quick Learner
- Able to multitask.
- Meticulous attention for detail.
- Able to think on your feet
- Excellent customer service skills.
- Ability to communicate empathy.
- Critical Thinking and Problem-solving.
- Proven ability to process high volumes of work with great accuracy.
- Proficient with computer programs (Office applications)
- Microsoft Office applications: 5 years’ experience.
- Excellent written and verbal communication skills.
Physical Requirements:
- Must be able to sit for long periods of time.
- Must be able to work Monday through Friday shifts including Saturday’s, if need be.
Qualifications:
- High school diploma or equivalent.
- 5 + years’ experience in a HVAC Customer Service and HVAC Dispatcher environment.
- Expert knowledge of concepts, practices, and procedures regarding HVAC.
- Type a minimum of 55 WPM (Preferred)
- Must speak, read, and write properly in English.
http://www.fussfreeac.com
Source : Fuss Free AC