HVAC Dispatcher - Legacy Service Partners
Wall Township, NJ 08736
About the Job
Company Overview: With over 10,000+ customers served and a 5-star Google rating, we have a proven track record of doing the right thing for our customers. Owners Pat and Ed have over 20+ years of experience in the field. Built from 1 guy in a truck, Dwyer Services is now 25+ strong with 15+ trucks in the field. We hold a master license in Heating and Air Conditioning, Plumbing and Electrical Services. Born and Raised in Ocean County NJ, Dwyer Services plan on being a beacon of light in the industry for years to come!
Job Overview: As the Dispatcher, you will play a crucial role in managing the flow of service requests, dispatching technicians, and maintaining effective communication with customers. Your exceptional organizational skills, ability to multitask, and strong customer service orientation will be instrumental in ensuring the efficient delivery of our services and exceeding customer expectations. This position offers opportunities for growth, a supportive work environment, and the satisfaction of contributing to our customers' comfort and satisfaction.
Responsibilities:
- Receive incoming service requests from customers via phone, email, or online portals, demonstrating professionalism and exceptional customer service.
- Gather accurate and detailed information from customers regarding their service needs, documenting relevant information in the system.
- Schedule and dispatch technicians based on availability, skill set, and proximity to ensure timely response to service requests.
- Maintain clear and effective communication with customers regarding technician arrival times, any delays or changes, and service updates.
- Monitor technician schedules and work progress to ensure efficient utilization of resources and prompt completion of service jobs.
- Prioritize service requests based on urgency, customer preferences, and technician availability, while considering business objectives.
- Coordinate with technicians to provide necessary job details, including customer information, service requirements, and any special instructions.
- Track and update service job statuses in the system, ensuring accurate documentation and maintaining organized records.
- Assist with managing inventory levels of parts and supplies, coordinating with the warehouse team to ensure adequate stock availability.
- Handle customer inquiries, concerns, and complaints promptly and professionally, resolving issues to maintain high customer satisfaction.
- Collaborate closely with the service manager, technicians, and other team members to address any operational challenges and ensure efficient service delivery.
- Continuously update and maintain knowledge of company services, pricing, and policies to effectively address customer inquiries and provide accurate information.
Qualifications:
- Proficient computer skills, including experience with service dispatch software, CRM systems, and Microsoft Office Suite.
- Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
- Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and sound decision-making.
- Strong attention to detail and accuracy in data entry and documentation.
- Flexibility to adapt to changing priorities and work schedules, including evenings and weekends if required.
- Knowledge of local geography to effectively schedule technicians based on service locations.
- Ability to work collaboratively within a team environment, promoting a positive and supportive work culture.
- High school diploma or equivalent.
Why You'll Want to Work Here:
- Competitive salary
- Flexible vacation policy
- Full medical, dental, and vision packages, 401(k)
- Opportunity to work for a high growth company backed by institutional investors.
About Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint. We create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. We are guided by our core values – winning together, performance over politics, and today not tomorrow. Legacy is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Dwyer Services and Legacy Service Partners are equal opportunity employers, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
PI251497904
Source : Legacy Service Partners
