HVAC Operations Manager - Bardi Heating, Cooling and Plumbing

HVAC Operations Manager
Norcross, GA

Are you a seasoned HVAC professional with a passion for both leading teams and delivering phenomenal results? We’re looking for a driven and eager HVAC Operations Manager who wants to be part of a growing organization that strives to be the best in their field. 

If you're a lifelong learner with a strong grasp of gross margins, projections, and maybe even some Service Titan experience, we want you to help shape the future of our company—where you’ll balance structure with care for your people and thrive in a fast-paced, growth-driven environment."

Who We are:
Bardi is a leading residential HVAC, Plumbing, and Electrical services provider, committed to delivering exceptional service to homeowners. We pride ourselves on fostering a culture of excellence, growth, and employee development, while always putting the needs of our customers first. Our core values emphasize honesty, teamwork, respect, results, and fun.

Why Choose Bardi:
Voted a top workplace in Atlanta, Bardi is THE place to work. We are a full-service residential HVAC and plumbing company. We are BBB accredited with an A rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Bardi team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team and celebrating our wins.

• Top pay! $125-150K generous BONUS
•  Paid Holidays with no on-call, Paid Vacation
• Medical, Dental, and Vision benefits packages
• Short-term/long-term disability insurance
• 401k with company match at 2%
• Employee appreciation activities and events
• Braves season tickets

PTO and Insurance benefits start after only 60 days.

Key Responsibilities:

• Lead and manage the Service Manager(s) and Install Manager, providing them with guidance and support to achieve their department goals.
• Oversee the performance of the entire HVAC department, including budget management, goal setting, and performance tracking.
• Foster a culture of continuous improvement by implementing best practices, optimizing processes, and ensuring operational efficiency.
• Develop and execute growth strategies, including expanding service offerings and market reach.
• Collaborate with other department heads to ensure smooth cross-functional operations (sales, customer service, etc.).
• Analyze service metrics and customer feedback to drive service improvements and maintain the highest levels of customer satisfaction.
• Manage resources and staffing needs, including recruitment, training, and team development.
• Ensure compliance with all industry regulations, safety standards, and licensing requirements.
• Drive team performance and accountability through regular coaching, training, and development opportunities for managers and technicians.

What Makes You Great:
As the HVAC Operations Manager, you will provide strategic leadership and operational oversight across our HVAC Service and Install divisions. Reporting directly to the VP of Operations, you will be responsible for maintaining and enhancing service quality, optimizing operations, and ensuring departmental profitability. You will guide and mentor managers to maximize efficiency and team performance, while ensuring customer satisfaction remains our top priority.

Requirements:

• 10 years of experience in a senior leadership role within a large, high-growth residential HVAC service organization.
• Experience managing multiple managers and large teams in a service-driven environment.
• Proven track record of delivering operational improvements, driving revenue growth, and enhancing customer satisfaction.
• Strong financial acumen with experience managing department budgets and driving profitability.
• Excellent leadership and coaching skills with a focus on team development and mentorship.
• Familiarity with Service Titan (or similar systems) is a plus.
• Strong communication and interpersonal skills, with the ability to inspire and lead diverse teams.
• Ability to travel as needed for multi-site management.

Equal Opportunity Employer

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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