HVAC Service Coordinator - Walker White Mechanical

Walker White Mechanical is a leading provider of HVAC services with a commitment to delivering exceptional customer service and high-quality workmanship. Our team of skilled professionals works diligently to ensure that our clients' heating, ventilation, and air conditioning needs are met with efficiency and reliability.

We are seeking a detail-oriented and customer-focused HVAC Service Coordinator to join our team. The successful candidate will play a critical role in managing service requests, coordinating schedules, and ensuring seamless communication between our clients and HVAC technicians. If you have excellent organizational skills, a knack for multitasking, and a passion for providing top-notch service, we would love to hear from you.

Responsibilities:

• Provide administrative support to Service Department
• Schedule and coordinate HVAC service appointments and maintenance visits.
• Communicate effectively with clients to confirm appointments and provide updates on service status.
• Dispatch HVAC technicians to job sites and ensure they have all necessary information and materials.
• Maintain detailed records of service requests, work orders, and customer interactions.
• Monitor service progress and follow up with clients to ensure satisfaction.
• Assist with inventory management and order parts and supplies as needed.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Collaborate with the team to improve service processes and efficiency.

Qualifications:

• Proven experience in an administrative or customer service role.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficient in using scheduling and dispatch software.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team player.

What We Offer:

• Competitive salary and benefits package, including health, dental, vision and life insurance.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to be part of a reputable and growing company.

Walker White Mechanical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.