HVAC Service Manager

JOB DESCRIPTION

Comfort Systems of Montana is seeking a highly skilled and motivated Service Manager to lead our technician team and drive revenue growth for the service department. This pivotal role is crucial for fostering a seamless operation of our service department, ensuring the delivery of exceptional service standards to both residential and commercial clients. The Service Manager will play a key role in upholding our mission of setting the standard in HVAC by offering cutting-edge solutions and delivering on customer service excellence. Comfort Systems invests heavily in the growth of our employees and is directly invested in our team’s success. We know we can’t grow and win unless our employees are also growing and winning!

COMPANY SUMMARY

Since 1999, Comfort Systems of Montana has served Bozeman, Montana, and the surrounding communities. We are a Veteran Owned and Operated Local Family Business with a phenomenal team of licensed professionals that design, install, and service residential and commercial heating and cooling systems. CSMT is the only Factory Authorized Carrier dealer in the area. We stand on performance and value, which is why our systems are efficient, reliable, and affordable and we can guarantee satisfaction every time. If you want to be part of something bigger than just a job - make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, given a pathway to create a meaningful career where your work has a direct impact on the success of the company.

KEY RESPONSIBILITIES INCLUDE

• Team Leadership and Revenue Growth: Lead and manage the technician team by hiring, training, and conducting performance management to ensure a high-performing team. Actively work on strategies for revenue growth for the department, focusing on increasing service contracts, enhancing service offerings, and optimizing operational efficiency.
• Sales Training: Emphasize the importance of the Service Manager's role in developing and implementing effective sales training programs and roll playing for the service team. This includes equipping the team with the skills necessary to identify upselling opportunities and convert service calls into sales.
• Upselling Strategies: Highlight the responsibility of the Service Manager to foster a culture that prioritizes customer service and satisfaction, while also effectively identifying opportunities for upselling additional services, maintenance contracts, and products that meet the customer's needs and enhance their HVAC system's efficiency and longevity.
• SOP and Document Creation: Document all systems and processes and build standard operating procedures for the service department.
• KPIs and Metrics: Identify, document and implement key performance indicators and benchmarks for the service technicians.
• Service Titan: Ensure price books are updated and Service Titan is being used to it’s full capability in the service and retrofit departments.
• Operational Coordination: Work closely with the dispatch and customer service teams to ensure efficient operations and scheduling.
• Cross-Division Liaison: Serve as a key point of contact between service, construction, and replacement divisions to ensure cohesive operations.
• Customer Issue Resolution: Address and resolve customer issues swiftly and professionally, maintaining high satisfaction levels.
• Technical Support: Provide expert technical support for both residential and commercial services, ensuring all team members are equipped to handle service calls effectively.
• Warranty and Paperwork Management: Oversee extended warranty programs and manage manufacturer paperwork, including warranty claims, part orders, and repair quotes.
• Technician Training: Train and support service technicians to uphold the highest service standards and stay updated on industry best practices.
• Marketing Collaboration: Collaborate on on service-related marketing initiatives to promote our services effectively and contribute to revenue growth.
• Invoice Quality Control: Conduct regular reviews of service invoices to ensure accuracy and quality control.
• Continuous Improvement: Undertake additional tasks as needed and contribute to the company's continuous improvement efforts in line with our goals.

EDUCATION & EXPERIENCE

• Technical school diploma or equivalent; bachelor’s degree preferred.
• 5+ years of management experience in the HVAC or service industry, with a strong emphasis on sales and customer service.
• Valid driver's license with a good driving record.
• EPA, NATE certifications ideal; willingness to obtain necessary certifications.
• Demonstrated leadership, communication
• Experience in developing and implementing sales training and upselling strategies.
• Ability to work well under pressure, adapt to changing environments, and motivate a team towards growth and excellence.

CANDIDATE PROFILE

• Highly motivated, self-starting, and goal-oriented, with a passion for excellence.
• Detail-oriented, with a systematic approach to precision and efficiency.
• Excellent interpersonal skills, with professional and technical competence.
• Ethical, assertive, and ambitious, with a knack for analytical problem-solving.
• Team player, thriving in collaborative environments.

BENEFITS & CULTURE

• $80,000 - $90,000 per hour plus incentive pay and performance-based bonuses 
• Company cell phone and computer
• On going training, personal development and mentorship
• Health Plan
• Dental Plan
• Vision Service Plan
• 401K Plan
• Opportunity for advancement
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Our family of employees participate in hunting trips, camping trips, BBQ’s and other fun activities throughout the year.
• Paid Time Off (Vacation, Sick Days, Personal Days)

WHY JOIN US

As the Service Manager at Comfort Systems of Montana, you'll be instrumental in driving our service division to new heights, ensuring operational excellence, leading a team of dedicated professionals, and significantly contributing to the revenue growth of the department. You'll have the opportunity to make a significant impact on our service delivery, customer satisfaction, and overall business growth, supported by a culture that values growth, teamwork, and excellence.

MISSION

Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence. 

VISION

Comfort System’s vision is to create opportunities to enrich the lives of our employees and uplift our communities by building a $500 million HVAC empire.

CORE VALUES

Inspirational: Everything that we do is bigger than us. We don't show up to work every day JUST for ourselves, we show up to make our team more impactful, create the best solutions for our customers and to chase our potential. 

Disciplined: We do the things we say we are going to do. Without exception. Discipline starts at the individual level, so we train every day in order to continue learning and growing. 

Accountable: We hold ourselves and our teams accountable to their goals because we know that true growth doesn't happen by accident. Extreme accountability yields extraordinary results. 

Transparent: We have big goals, and we are moving quickly. Our team has transparency into the priorities of our clients, teams, and organization to prioritize the work that gets closer to our goals. 

Aligned: We only hire growth-oriented individuals because we know that our business can't grow if our people aren't growing. Then we align our business goals with every team member's personal, professional and financial goals - when our team wins, the company wins. 

Results-Oriented: Results matter. Every product and customer contact that we deliver has one goal: to deliver results.