HVAC Service Manager - Jet Industries
Salem, OR 97301
About the Job
Jet Industries - Immediate HVAC Service Manager Needed
Are you a highly skilled HVAC professional looking for a dynamic work environment where your talents will be recognized? Do you thrive in a fast-paced, customer-centric role?
Jet Industries Inc. is seeking a talented HVAC Service Manager to join our nationwide, family-owned contractor team. As the HVAC Service Manager, you will be responsible for preparing estimates, managing service technicians, and ensuring top-notch customer interactions. Join us and be part of a company that values Integrity, Customer Service Excellence, Teamwork, Accountability, and Safety.
Benefits at Jet Industries:
- 100% paid premium carrier health insurance coverage for you and your family
- Affordable Dental coverage
- Retirement Program 401K Matching (3%)
- Paid Holidays (6 Days) and PTO
- Employer-paid life and AD&D insurance
- A diverse internal training program, Jet University, available to the team
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Recruiting and development of the administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with operations manager approvals
- Review company reports and share them with the team
- Communicate needs to field teams (dispatchers, ASM’s, Operations Managers, and VP’s)
- Escalation point for callbacks
- Successfully promote the company’s image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure the area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom-line accountability for assigned divisions
- Manage labor and material costs
- ASM support and development of technicians
OTHER DUTIES AND RESPONSIBILITIES
- Do not divulge proprietary information to outside sources
- Maintain a high level of quality and do periodic punch lists including the final prior to turning them over to the General Contractor
- Adhere to and enforce Jet Industries policies and standards
- Dispatch personnel as required to meet the needs of multiple projects you are assigned to
- Assist the General Manager in selecting materials, and monitoring overall company quality related to plumbing
- Assist the General Manager in bidding projects, doing material take-offs, and setting up projects in the office and on-site prior to assigning a Foreman to the project
- Ensure that projects are ready to go before work begins
- Assist purchasing agent as required
- Dress in clean Jet uniforms at all times
- Keep Jet vehicles clean at all times
As an equal opportunity employer, Jet Industries will hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. Jet Industries also enforces a zero-tolerance drug policy.
Location: Salem, OR 1935 Silverton Rd NE, Salem, OR 97301, USA
If you are a motivated HVAC professional seeking a challenging and rewarding opportunity, apply now to be part of our loving and enthusiastic team at Jet Industries!
Jet Industries Inc. is a nationwide, family-owned, contractor that has thrived in business since 1977 by fostering an entrepreneurial culture that has led to our diversified construction trades.
This same culture has helped us create a cohesive work environment. Our company lives and breathes our core values of Integrity, Customer Service Excellence, Teamwork, Accountability, and Safety. Our start-to-finish services include heating, air conditioning, plumbing, electrical, engineering, fire protection, and maintenance. Our team completes every job with efficiency, safety, and organization in mind, ensuring the best possible results, every time. You can always count on us to minimize project waste, maintain an organized project schedule, and deliver a high-quality product.
