HVAC Service Manager at Johnson Controls
West Chester, OH 44699
About the Job
What you will do
The Branch HVAC Service Manager will oversee operations of the Truck Based Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team’s customer base. Drives profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness. This role is responsible for employee and customer development, employee and customer retention, and JCI safety program compliance with technicians and customer sites.
How you will do it
Assist Branch Service Manager in setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drive L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tool inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for assisting with budgeting, forecasting, accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training and transitioning new employees as well as the day-to-day performance of the HVAC service team, conducts formal performance reviews, and all related issues.
Shares responsibility for Mechanical Teams’ safety performance and training compliance to meet industry standards and customer site expectations.
What we offer
Competitive salary.
Paid vacation/holidays/sick time & 15 days of vacation first year.
Comprehensive benefits package including 401K, medical, dental, vision care and more - Available day one.
Extensive product and on the job/cross training opportunities with outstanding resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
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What we look for:
Required
Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
Strong interpersonal, customer service, organizational, and negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience in maintaining monthly to yearly budgets.
Experience in skilled trade related services to diverse customer base in commercial and industrial environments.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronics and or Mechanical Systems based curriculum.
Two to five years prior experience in the HVAC, building controls industry, or construction trades.
Five plus years in a service management role directing a similar service deliverable team.
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