HVAC Service Operations Manager - Legacy Service Partners
Fort Lauderdale, FL 33301
About the Job
Company Overview: At Paradise, we are dedicated to delivering exceptional comfort and energy-efficient solutions to our clients. With a reputation for excellence in the industry, we are committed to providing top-notch customer service and maintaining the highest standards of quality in all aspects of our work. As we continue to grow, we are seeking a skilled and experienced HVAC Sales & Operations Manager to join our team and lead our department to new heights.
Job Overview: As the HVAC Sales & Operations Manager, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. You will also play a critical role in driving our residential HVAC sales and leading a team of talented sales professionals. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our Sales & Operations department.
Responsibilities:
- Lead, motivate, and manage a team of HVAC service technicians and sales professionals, providing guidance, training, and support to ensure optimal performance and professional development.
- Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
- Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
- Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
- Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
- Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
- Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
- Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
- Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
- Provide ongoing training and development opportunities to the team, keeping them up-to-date with product knowledge and industry trends.
- Conduct performance evaluations, provide constructive feedback, and implement coaching and improvement plans as necessary.
- Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.
Qualifications:
- Minimum of 7 years of experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems, and sales.
- Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
- In-depth knowledge of HVAC systems, including installation, maintenance, troubleshooting, and repair techniques.
- Experience using Service Titan preferred.
- Proficiency in interpreting blueprints, technical manuals, and specifications related to HVAC systems.
- Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
- Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
- Proficient computer skills, including experience with HVAC service software and MS Office Suite.
- Valid driver's license and clean driving record.
Plus commission and bonuses
Paradise is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
PI249415530
Source : Legacy Service Partners
