HVAC Service Tech - CALL DAD

About Us

Call Dad AC and Heating is one of the fastest growing heating and air conditioning companies in the Southeast! We also offer an atmosphere of support, recognition for hard work, and personal growth through significant advancement opportunities! 

Get ready for an incredible career – not just another job! If you're on the lookout for a dynamic company experiencing rapid growth, offering abundant chances for both professional and financial advancement, then your search ends here! 

At Call Dad, we believe in teamwork, and our Customer Service is at the heart of it all! We service like family to our customers but also within our team.

Call Dad is actively seeking a Service Technician to join our team, NC. We are focused on finding highly motivated and positive individuals to assist with the growth of our business.

As a Technician with Call Dad, your main focus is enhancing the value of our brand through consistently delivering exceptional service that wows our customers with every visit to their home. You will have the responsibility of being in the On-call rotation for your location. You will always have the responsibility to follow the training and our Call Dad service playbook. 

Who You Are

You are a dedicated and skilled Service Tech who is passionate about delivering top-notch service to customers.

The Service Tech role at our company requires 40 to 50 hours of work per week. Our company culture values foster communication, serving like family, cultivating curiosity, believing that small acts result in big impacts, and keeping things fun. The job offers full insurance, 401K, paid time off, sick time, holiday pay, promotes from within, and offers growth opportunities. The perfect hire for this role would be ambitious, technical, goal-oriented, a team player, perpetually learning, personable, humble, confident, customer-driven, accurate, positive, coachable, curious, progressive, passionate, and perceptive.

CORE RESPONSIBILITIES

1. Follow all CALL DAD policies, procedures, and the Employee Handbook
2. Complete all daily, weekly, monthly, and annual checklists for your specific role
3. Strict adherence to DAD’s PILLARS at all times 
4. Maintain strong customer relations at all times
5. Meeting or exceeding the performance targets and goals your PDP
6. Effectively demonstrate a willingness to learn 
7. Effectively demonstrate a commitment to excellence
8. Be proactive in identifying and addressing challenges and obstacles
9. Be adaptive and flexible to the needs of the position and customers
10. Mentor at least 1 Dad U student  

KPI EXPECTATIONS

1. $300 average service ticket 
2. 40% Family First Plan conversions 
3. 7% of calls converted to replacement Leads  
4. Less than 5% call backs 
5. SLM conversion of 70% 
6. Minimum of 5 Google Reviews per week  
7. 0 AR for Residential non-property management

Ready to join our team as a Service Tech? Apply now and be part of a dynamic and customer-focused company!