HVAC Technical Service Advisor - Slakey Brothers

Slakey Brothers has an immediate need for a HVAC Technical Service Advisor based out of our branch in Reno, NV (this position has the option to be based out of San Jose, Elk Grove, Modesto, or Reno)!

Schedule - Monday-Friday 7am-4pm or 8am-5pm
Full Time - Pay range $67,500-$85,000 based on experience

Day to Day HVAC Technical Service Advisor Activities

• Perform a broad range of equipment support functions and training for Slakey's customers and branches.
• Provide customers and Slakey Brothers Team Members with product application, installation, and service training for our major equipment lines. 
• Provide education to all dealers on unitary and ductless products to include: product feature benefits, system matches, application basics, installation best practices, proper startup, and service. 
• Develop and deliver instructional classes, presentations, and videos to assist new and existing dealers.
• Provide technical field support assistance for Slakey Brothers customers.
• Provide parts research assistance, accessory, and functional parts stock suggestions.

Skills and Qualifications

• Five years of related work experience and excellent knowledge of HVAC industry
• Completion of a 2-year college degree in technical studies or equivalent work experience
• Excellent driving record - able to provide 3 year clear driver abstract with no more than 1 speeding ticket in the past 3 years and no DUI or reckless driving.
• Able to travel as required with extended overnight stays
• Demonstrated ability to manage details and meet deadlines with 100% accuracy
• Customer service-oriented approach, responds to requests with a sense of urgency
• Strong attention to detail, excellent time management and organizational skills
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Ability to use tact and diplomacy in sensitive situations
• Recognizes when to use a formal or informal approach, good at crafting a solution rather than simply saying “no”
• Excellent presentation and communication skills
• Able to operate a personal computer, calculator, other office machines, and proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
• Able to work sitting or standing and to move freely throughout our facilities
• Able to lift and carry equipment and supplies on a frequent basis

About Slakey Brothers
Slakey Brothers, established in 1939, is a wholesale distributor of Heating, Ventilation & Air Conditioning (HVAC) and Plumbing dedicated to providing the best service and value to our Customers in Northern & Central California, Western Nevada and Southern Oregon.

Our Mission: “Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.”

Perks/Company Culture

• Paid on the job training – including material handling equipment such as forklifts, order pickers and pallet jacks
• Clean, safe, and well-organized warehouse facilities
• Team Member appreciation days
• Essential business – able to remain fully operational during pandemic lockdown periods
• Promotional opportunities

Benefits
Our comprehensive Benefits Package includes:

• Healthcare coverage of medical, dental and vision available 1st of the month following date of hire
• Paid time off including vacation, sick leave, and holidays
• Generous discretionary Profit Sharing
• 401(k) Retirement Plan
• Tuition reimbursement for 2-year and 4-year degree programs for Team Members
• Post high-school scholarship opportunity for Team Member’s children
• Employee Assistance Program

For an opportunity to join our winning team, apply online at Slakey.com/Careers!

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