HVAC Truck Based Service Manager at Johnson Controls

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer

• Competitive salary 

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out:  https://youtu.be/pdZMNrDJviY

What you will do:

Under general direction, manages a truck based service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.

How you will do it:

• Set and monitor goals for goals for overall team growth and profitability.

• Lead the efforts of the project team to ensure productivity, consistency and quality.

• Respond to warranty-related customer issues.

• Manage customer relationships and drive issue resolution.

• Manage team budget and overhead accounts.

• Maintain optimum team staffing levels through labor forecasting, planning, and management.

• Recruit, hire and retain team staff.

• Work with direct reports and Team Technical Leads to create effective development performance tracking plans.

• Communicate clear performance expectations; conduct performance reviews for direct reports. 

• Approve time sheets for direct reports, and perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.

• Take responsibility for safety performance and program compliance.

• Assist Project Team in identifying and actively pursuing opportunities for additional work through change orders.

• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

What we look for:

As an effective leader, you communicate you interact well, verbally and in writing, with individuals at various levels, both internal and external. Whether working independently or as part of a team, you take ownership of issues. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.

Required Qualifications:

• University degree or equivalent combination of education and experience. 6 years minimum experience.

Preferred Skills/Education/Experience:

• Bachelor’s in a technical field.

• 8 years related site coordination and project management experience; 1-2 years supervisory experience.

• 6 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.

• Knowledge of project accounting, costing principals and contracting. 

• Experience using service management software and financial accounting systems.

• Excellent verbal and written communication skills.

• Strong computer skills in a Microsoft Office environment.

• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

HIRING SALARY RANGE: $105K-$140K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers