Hybrid, Customer Support Representative- Irvine, CA - Ultimate Staffing Services

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in Irvine. This is a seasonal position to support for the months of October- January, could go longer based off business needs.

Location: Office in Irvine, CA. Must be local in Orange County.

Schedule: Mon- Thursday in office, Friday WFH

Pay:$21/ hour

Beautiful office with an onsite Chef who cooks the team breakfast & lunch, onsite gym, family & friend discounts, & overall AMAZING company culture!

Responsibilities:

• Deliver personalized and exceptional customer service experiences
• Manage communication channels (calls, emails, online chat)
  • Respond to general inquiries, order placements, tracking, store locations, returns, and exchanges
• Ensure responses to all customer inquiries within 24 hours
• Process warranty-related replacement orders
• Anticipate customer needs and proactively provide solutions
• Escalate unresolved issues to the appropriate resource
• Provide product information and follow up on orders to ensure satisfaction
• Develop and maintain systems for documenting consumer feedback
• Run daily, weekly, and monthly reports
• Serve as front desk backup during lunch breaks and events
• Assist with additional projects as assigned

Requirements:

• Bachelor's degree required
• 2+ years of customer service experience, preferably in retail or e-commerce
• Experience with Full Circle, Shopify Plus, and service desk/ticketing tools preferred
• Proficient in MS Outlook and Excel

If you're passionate about providing top-tier customer service and align with our ocean-inspired values, we encourage you to apply!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.