[Hybrid] Marketing Manager 1 (13588-2) - JND

+ Job Title: Marketing Manager 1


+ Job Type: Regular Full-Time, Hourly

+ Experience: 5 years' experience with Content Management

+ Education: BA or BS degree in Journalism, English, Marketing, Communications or other relevant fields



+ Hybrid – 4 days Onsite, 1 day remote







Location




+ Ridgefield Park, NJ, USA


+ Plano, TX, USA







Benefits




+ Medical Insurance (Health, Dental & Vision)


+ 401(k) with Company Match


+ Paid Time Off


+ H1B/Green Card Sponsorship for qualified employee


+ Hands-on experience at global industry leader Samsung


+ Opportunities for career advancement












Responsibilities



• Develop content strategy aligned with short-term and long-term customer service operational goals of reducing contacts, improving self-service and automation and providing a best in class customer experience.



• Establish a voice and tone guidelines for all customer service communications and assure compliance by contributors.



• Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand



• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service



• Develop an editorial calendar and leverage data around content usage to guide focus



• Partner with training team to keep training current with updated content.



• Identify low-performing customer service areas using data analytics (Tableau, CRM system, Customer Satisfaction), to identify new content needs or enhance existing ones.



• Ensure compliance with law (e.g. copyright and data protection)





Requirements



• Proven work experience as a Content manager with experience managing indirect reports and contract resources.



• Experience with content management systems and ticketing systems such as Jira, Zendesk and sprinklr.



• An understanding of content usage tracking systems and an ability to analyze that usage to optimize performance and impact.



• Ability to work independently and manage vendor-training groups to deploy training effectively



• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques



• Extensive experience with MS Office



• Knowledge of SEO and web traffic metrics



• Excellent writing and editorial skills



• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues



• Good organizational and time-management skills








Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!



Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.



For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)















#Samsung #Creative #Marketing #Manager #Digital #Digital Marketing #Hybrid #JND