I.T. Network Technician - Robotic Assistance Devices

Responsibilities

• Provide technical support for hardware, software and network related issues.
• Configure, install, and manage corporate devices including but not limited to PCs and Android tablets.
• Manage incoming support inquires from our Ops Team.
• Balance incoming support requests and escalation, while attempting to determine root causes to
• Resolve user issues on manufacturing floor and in field.
• Assist in creating and maintaining of documentation.
• Observe all safety rules and promote a safe working environment with team members.
• Maintain strict GMP (Good Manufacturing Practices).
• Debugging and troubleshooting
• Follow the company process

Qualifications

• College degree in computer science or equivalent.
• CompTIA A+ certificate
• Minimum 2+ years of experience in a technical support role.
• Hands on experience with Office365 environment
• Experience with PC imaging and deployment software
• Working knowledge of Windows and Linux desktop operating systems
• Experience with troubleshooting and debugging approaches.
• Basic understanding of network TCP/IP model.
• Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
• Commitment to continuous improvement and quality of support and service
• Good interpersonal skills and communication to interact with all levels of management
• Ability to follow instructions and pay attention to small details

Preferred experience

• AC/DC low voltage power system knowledge.
• Ability to use multimeter
• PTZ CAMs configuration
• CompTIA Network+ Certificate.

Benefits

• Health, Dental and Vision insurance
• Life and AD&D insurance
• Short and Long-Term Disability coverage
• Buy-up options
• Employee assistance program
• Generous paid time off (PTO) program

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