I.T Support Manager – Full-Time Position - Palmers Home Care

We are seeking an experienced on-site IT Support Manager to join our team (on sight In this role, you will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring the seamless operation of our IT systems. You will work closely with employees to solve technical problems and manage IT-related tasks across the organization.

About us:

At Palmer’s Home Care, we believe that people with disabilities deserve the same rights, respect, and opportunities as everyone else. The individuals we support share the same hopes, dreams, desires, and challenges that all of us experience. Our mission is to encourage and empower our clients to lead healthy, fulfilling lives, build meaningful relationships, and develop a strong sense of purpose and independence.

We are committed to educating, advocating for, and supporting individuals with disabilities, as well as raising awareness in our community

Key Responsibilities:

• Provide technical support via phone, email, and in-person to employees
• Assist with password resets for email and other accounts
• Troubleshoot and resolve hardware and software issues in a timely manner
• Assist with general maintenance of HRMS and payroll systems, including staff training
• Install and configure software and hardware
• Manage IT equipment inventory and software licenses
• Monitor and maintain internet usage in residential homes
• Document and track customer support requests
• Assist with setting up new services like internet, cable, and phone in residential homes
• Manage the Microsoft 365 email server for optimal performance
• Maintain and update business social media accounts and website
• Perform other IT-related duties as required

Compensation and Benefits:

• Annual salary of $60,000 to $75,000
• Comprehensive benefits package, including:
  • Bereavement Leave
  • Paid Time Off (PTO)
  • Medical, Dental, Vision, and Life Insurance
  • Short/Long-Term Disability Coverage
  • Accident, Critical Illness, and Hospital Confinement Insurance

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