I.T. Technician - Level 1 - Simple IT Solutions
Woodhaven, MI 48183
About the Job
This position is available as Part-Time or Full-Time & I.T. Contractors
IT Support Engineers possess strong skills in all the most common and popular IT technologies. This person should be skillful at daily I.T.-related tasks and troubleshooting as well as I.T. project work. This person should be able to execute with a high degree of success in solving problems with Microsoft Windows, Microsoft 365, networking, virtual machines, and backup systems.
Position Responsibilities:
- Provide 1st tier level 1-2 technical support onsite.
- Software and hardware support.
- Ticket System Management.
- Contacting technical vendors to resolve issues.
- Ability to provide Technical research for software, hardware, and services to fill client needs.
- Remote and onsite work at client offices to resolve issues.
- Regular maintenance and support for computers/servers/network equipment.
- Understanding of and ability to install, configure, and test workstation, laptop hardware and virtual systems.
- M365 administration.
- Ownership of tasks and follow through to ensure complete, quality resolutions.
- Follow company Standard Operating Procedures.
- Growing responsibilities and projects as skills and experience dictate.
Knowledge, Skills, and Abilities:
- Windows desktop operating systems.
- Windows server operating systems.
- VMWare & Hyper-V systems.
- Understanding of Microsoft 365.
- Understanding of network technologies, designs, and troubleshooting.
- Understanding of cloud-based tools and troubleshooting.
- Ability to articulate technical information clearly and simply to non-technical people.
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution is.
- Is self-motivated and can be self-directed.
- Enjoys sharing information, and supporting others.
- Ability to quickly learn new technologies through the use of self-study materials, training, and intuition.
- CompTIA A+ or Google I.T. Support Professional Certification is a plus.
Source : Simple IT Solutions