IBH- Front Desk Agent - Inn at Bay Harbor

Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

This is a full-time position paying $18.00. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key. 

For this position, we are offering a $300 sign-on bonus!  Bonus will be paid out after 60 days of full time employment.

Some perks of working full time year-round for Inn at Bay Harbor include:

• A free Golf Pass and Ski Pass for both you and your family
• A free The Highlands downhill mountain bike park season pass for you and your family
• 40% off at the various Boyne Resorts Restaurants 
• 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on Boyne Resorts lodging for Friends and Family
• Discounts at Marriott hotels worldwide for Friends and Family
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

• Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
• Properly perform check-in/check-out procedures in regards to guest accounts
• Keep accurate account of monies in cash drawer
• Answer phones
• Respond promptly and courteously to any guest request
• Keep professional attitude and demeanor during all guest interactions
• Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations

Must be available weekends, weeknights, and holidays

Applicants must be 18 years old

Long periods of standing required

Computer skills are mandatory