Identity Management Systems Administrator - Maximus Services, LLC
Oklahoma City, OK 73101
About the Job
The Systems Administrator will be responsible for the administration, maintenance, enhancements, and change control of an identity and access management tool (Beyond Trust). The administrator may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical configuration, rebooting, and other remedial actions to assist with troubleshooting authentication anomalies.
Duties & Responsibilities:
• Provide support for implementing, troubleshooting, and maintaining of identity management systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems and provide recommended solutions.
• Coordinate with stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Build and deploy Domain Controllers and other identity management servers through remote means at customer sites utilizing approved installation procedures.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Works with third party integrations, including integration with ServiceNow.
• Provides regular and timely communication with management and business users.
• Generates and configures automated reports for various lines of business.
• Integrates a dynamic system for automatic reskilling of agents.
• Mentor junior team members.
• Update operations and maintenance documentation for 24/7/365 enterprise watch personnel.
• Support operations across multiple geographic locations.
Required Skills & Qualifications:
• Must be based around the Oklahoma City, OK area. This position requires onsite work.
• An Associates or Technical degree or equivalent experience.
• DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+) is required.
• Must be eligible for a Public Trust clearance; and obtain a DoD Secret clearance in the future.
• Ability to obtain/retain a DoD Common Access Card (MANDATORY).
• Must have working knowledge of the Beyond Trust tool.
• 3 years relevant experience with the following:
o Administering identity and access management tools.
o Highly proficient in MS Excel and other analytics tools.
o Skill in workforce management software and contact center technology such as workforce management systems, automatic call distribution (ACD) systems, and customer relationship management (CRM) software
Desired/Preferred Qualifications:
• Experience working with NICE CXone and integration into Service Now is preferred.
• Experience working with or ability to learn Amazon Connect is preferred.
• A strong understanding of current Microsoft supported Windows operating systems is desirable.
• Skill in analytics with the ability to interpret complex data and identify actionable insights.
• Skill in written and verbal communication.
• Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion.
• Ability to resolve service recovery issues and understand when to escalate to the next level.
• Ability to influence across the organization and work effectively with all levels of management and staff.
• Ability to take initiative to improve processes, think strategically and identify trends.
• Ability to effectively handle details with accuracy.
• Ability to work in a demanding environment while managing concurrent tasks.
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Job Summary
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Posted Max
USD $69,000.00/Yr.
Posted Min
