Identity Services Co-Op (Spring Class January 2025 Start!) - Factory Mutual Insurance Company

We are a leading property insurer of the world's largest businesses providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 

This US-based remote opportunity will require periodic travel to our corporate headquarters in Johnston, RI, which is part of the greater Providence area. 

With a large college-age population, Providence offers a vibrant arts and entertainment scene that includes local theatre and music, collegiate and minor league sporting events, and excellent restaurants, and we’re not that far from the breathtaking RI beaches! 

FM is hiring a Identity Services Specialist Co-Op's to join our team for the Spring 2025 school term, Full-time for 6 months starting January 2025!

As an FM Identity Services Specialist Co-op, you will be a member of the Identity and Directory Services Team. This team is responsible for handling Microsoft Active Directory and associated technologies. You will perform day to day operations for identity and directory services technologies in support of enterprise identity, authentication, and authorization services (such as Microsoft AD, Identity Federation, PKI,MFA). These operational activities include supervising ticket queues, responding to incident tickets received from the service desk, processing change requests and resolving technology issues.   

Day to day support activities could include:  

• Setting up users with Multi Factor Authentication (MFA) 
• Troubleshooting access to Password Management application 
• Account issues vary from restoring accounts, fixing issues with Single Sign On (SSO) 
• Tackle Active Directory Domain Services 
• Tackle Active Directory Federation Services 
• Fix Active Directory Certificate Services 

Schedule 

• Must be able to work full time 37.5 hours a week for 6 months. 

• Hours: 9am to 5pm EST Monday- Friday 

Education 

Enrolled in a Computer Science, Cyber Security, Information Technology, MIS or related degree program 

Technical Skills  

• Strong team players who can work independently when needed and have a proven understanding of basic concepts in at least one technology field (i.e., Networking, Systems Administration, End-User Support, Development, etc.  
• Experience with Microsoft Windows Operating Systems (Server 2012/19, etc.) 
• Experience with Microsoft Windows Active Directory 

• Experience with Microsoft Azure 

Experience with PowerShell is a plus!  

Soft Skills  

• Have strong written, verbal, and interpersonal communication skills 
• Organized, detail-oriented and analytical 
• Able to generate creative ideas to solve problems and improve work methods 
• Able to demonstrate high personal work standards and a sense of urgency about results 
• Able to learn quickly on the job 

The hiring range for this position is $23.00 to $32.00 per hour. The final salary offer will vary based on geographic location, individual education, skills, and experience.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.