Image & Print Connectivity Helpdesk Specialist - Les Olson Company

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for an Image & Print Connectivity Helpdesk Specialist to join our team. Les Olson Company does IT the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

We're looking for an additional member of our Image & Print Connectivity Helpdesk. One of the qualities that makes Les Olson IT a superior service provider and a great place to work is our commitment to customer service. The Connectivity Helpdesk is one of the many ways we make sure our customers have their printing problems solved ASAP. When customers either can't connect to their device or can't print or scan they way they need to, the Connectivity Helpdesk gets them back up and running.

No experience with image & print software or devices? If you come to us with an aptitude for technology and a desire to build a career in IT, we'll get you trained on what you need to know.

What you'll do:

• Troubleshoot Print and Scan issues for our customers using remote desktop software
• Set up and maintain third party software / programs such as Printer Logic, FM Audit and Micas
• Assist the Les Olson Company Image & Print Service and Sales Teams as a technical resource
• Be an exceptional teammate
• Provide outstanding customer service
• Be highly coachable, receive and provide feedback

What you have:

• Proficiency with Microsoft Windows, Mac OS Operating Systems and the Adobe Suite of products
• High level of retention
• Motivated to progress in a career in IT
• Ability to maintain a professional demeanor at all times
• Ability to problem-solve and troubleshoot in a logical manner
• Experience with Salesforce is a plus, but not required
• Willingness to be part of a close-knit team of great people
• Desire to be a part of the Les Olson Company culture of service to each other and our customers
• Clean driving record and reliable transportation
• Ability to pass a drug test
• Ability to lift 50 lbs

This is an in-office position requiring attendance from 8-5, Monday through Friday. This is primarily an in-house position; however, there may be instances where onsite customer facing visits are required. As part of providing exceptional customer service there may also be occasional circumstances which require after-hours work.

What makes Les Olson different?

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Full Medical, Dental & Vision + HSA
• Mental health care coverage
• Life Insurance
• Local Volunteer Opportunities

Job Type: Full-time, in-person

Visit our website: lesolson.com