Imaging Field Engineer - Loffler Companies, Inc.

Position Summary: 

The purpose of the FE1 position is to learn and demonstrate proficiency in servicing equipment with basic troubleshooting skills while applying customer satisfaction skills and demonstrating satisfactory work habits.  This is achieved through attending Manufacturers basic training classes along with mentoring provided by both the Specialist and senior Service Technicians.  Effective customer relation techniques for both internal and external customers, completion and maintenance of required forms and reports, and promotion of sales opportunities are also elements of the position.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in “other related duties as assigned”:

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Maintain a valid driver’s license.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Maintain auto insurance levels commensurate with company standards.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements:      

• In office and travel to client sites as required. 

Independent Judgment/Decision-Making:

• Exercising good judgment on when to replace prats in a cost-effective manner.
• Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians.
• Effectively prioritize the customer needs and concerns.
• Prioritize importance of emergency calls, returns, incompletes and parts calls.
• Allow sufficient travel time for arriving to work on time.

Communications/Interpersonal Skills:

• Basic communication and interpersonal skills.
• Provides routine information based on established procedures.
• Cooperates in team and project work.

Technical Skills:

• Understand, disassemble and troubleshoot mechanical assemblies.
• Have a basic understanding of electronics including analog and digital circuits and power distribution.

Problem Solving/Critical Thinking:

• Minimal problem solving skills.
• Performs work, identifies and resolves clearly defined problems based on established procedures and protocols.

Education/Experience:

One of the following is considered acceptable:

• Associate degree in electronics.
• Armed forces training in electronics.
• Vocational electronics/electro-mechanical training program.
• Previous office equipment repair experience.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools or controls.
• The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.