Impact Manager- Innovation & Impact (1823) - City and County of San Francisco

Department: Office of the Treasurer & Tax Collector
Job Class: 1823 Senior Administrative Analyst
Appointment Type: Permanent-Exempt What does this mean?
Work Hours: Regular Full-time
Salary: $117,676 - $143,000 Annually

Application Opening: Friday, September 6, 2024
Application Deadline: 11:59PM on Friday, September 27, 2024

Pursuant to the City & County of San Francisco Charter, Section 10.104.13, this position shall be exempt from competitive civil service selection, appointment and removal procedures. The person serving in this position shall serve at the pleasure of the Appointing Officer. This position has an expected duration of about 36 months.

ABOUT US

The Office of the Treasurer & Tax Collector serves as the banker, tax collector, collection agent, and investment officer for the City and County of San Francisco. As the entity responsible for safeguarding the City’s money, the Office uses this expertise and authority to assist San Francisco residents through award-winning programs and initiatives that help low-income families build economic security and mobility.

VISION

We are committed to providing excellent services for taxpayers, customers, and our community. By promoting diversity, equity, and inclusion, we are a stronger, smarter, and more informed government agency.

SECTION DESCRIPTION

The Office of Financial Empowerment (OFE) aims to advocate and strengthen the economic security and mobility of all San Franciscans. OFE is a unique private-public partnership housed in the Office of the Treasurer & Tax Collector (TTX). OFE is a convener, innovator, and advocate that leverages City Hall's power to strengthen economic security and mobility for low-income families who live, work, or receive services in San Francisco. This work includes Kindergarten to College (K2C), the first publicly funded universal children’s savings program of its kind in the country, now managing accounts for more than 54,000 students in public school. Inc addition, OFE also provides free one-on-one financial counseling across San Francisco; Bank On San Francisco, which helps individuals access safe, affordable accounts at responsible banks and credit unions; Bank On Youth, which equips young people with a secure bank account, and strategies to save during employment; and policy efforts to fight predatory financial practices and help low-income families build and protect wealth. For more info, see www.sfofe.org.     

OFE works closely alongside TTX’s Financial Justice Project (FJP), also a first-of-its-kind program. FJP examines and reforms how government-imposed fees and fines impact our city’s low-income residents and communities of color. For more information, see www.sfgov.org/financialjustice.

OFE and FJP programs are complemented by our community listening, policy, and advocacy efforts, which mobilize us to fight against predatory financial practices, eliminate or right-size fines and fees, tackle systemic barriers to access the financial mainstream, and help low-income families build and protect wealth.

The Impact Manager will bring an innovation lens to build and improve the work of the OFE and FJP teams within the Office of the Treasurer & Tax Collector. This position will be a key part of the Innovation & Impact team to build on two decades of groundbreaking, applied policy work on issues such as fine and fee reform, socially responsible banking, children’s savings accounts, and barriers to financial inclusion.  

A successful candidate will have:

• Expertise in financial inclusion, asset building policy, fine and fee reform, economic justice, social policy, or related policy areas
• A passion for working toward systems change
• Demonstrated experience convening diverse stakeholders to achieve a goal, such as creating a new policy, program, partnership, or initiative
• Capacity to thrive while executing multiple projects.

The position requires strong communication and writing skills; strong initiative and a collaborative approach; excellent project management skills; creative approaches to problem solving; and experience and/or interest in innovating from within a government setting.

ESSENTIAL DUTIES

1. Identify opportunities for innovation and pioneer new projects to promote economic justice:
   • Apply an innovation lens to expand OFE’s/FJP’s work: Each year, explore one to three of OFE/FJP’s priority issues in a community-engaged, hands-on way (e.g., doing community listening, assessing needs, analyzing data, identifying innovative approaches in other cities). For instance: Assess the opportunities and impact of new Community Reinvestment Act provisions (in light of recent and pending court decisions) for San Francisco communities; OR Develop a community-informed strategy to support people who are vehicularly housed and at high risk of parking tickets and tows that they cannot pay.
   • Apply an innovation lens to the existing work of our team: In collaboration with program managers and stakeholders, coordinate research and data analysis opportunities among OFE and FJP’s programs to assess or demonstrate impact and identify opportunities for innovation. For instance, analyze data to demonstrate impacts of programs, gaps and opportunities for improvement across our work, or unmet needs and opportunities in the community.
   • In response to learnings from the community and the Innovation & Impact team, identify areas for innovation. In collaboration with city and community stakeholders, engage in a process of thoughtful planning to envision and launch new initiatives that are effective and sustainable, such as new resources, partnerships, or pilot programs. For instance, expand a successful youth restitution pilot program into the adult criminal legal system.
2. Forge new partnerships and maintain relationships with community partners, City and County departments, and coalitions.
   • This may include cultivating new partnerships, presenting about our work, coordinating with community partners for policy advocacy efforts, and participating in coalitions, keeping the team apprised of developments.
3. Research, prepare, and edit documents for publication, including reports, community presentations, and policy memos.
   • Prepare content to share information about our team’s projects, impacts, and new and existing resources with the community in a clear and accessible way.

MINIMUM QUALIFICATIONS

The stated minimum qualifications will be used to determine candidates' eligibility to be considered for the position.

Education and experience

1. Possession of a baccalaureate degree from an accredited college or university and three (3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.
2. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

DESIRED QUALIFICATIONS

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Strong ability to take initiative on new projects and work in a dynamic role.
• Strong project management skills. Organized and detail-oriented with excellent time-management skills and ability to follow through.
• Experience with qualitative and/or quantitative research.
• Experience tracking, managing, and analyzing data in Excel or other tools.
• Excellent communication skills. Strong writing abilities and verbal communication skills.
• Strong analytical thinker.
• Demonstrated experience planning new initiatives and convening diverse stakeholders to achieve a shared goal.
• Demonstrated experience moving forward policy or programmatic initiatives and reforms.
• Experience working in a government context is a plus.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

People with lived experience with OFE/FJP’s areas of work are encouraged to apply.

VERIFICATION

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your SmartRecruiters application by the filing deadline. Information must be entered into the SmartRecruiters applicant tracking system under the headings for Experience and Education.

Applications completed improperly may be cause for ineligibility.

WHAT ELSE SHOULD I KNOW?

SELECTION PROCEDURES
The selection process will include evaluation of applications in relation to minimum qualifications. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now" button and follow instructions on the screen.
• To be considered for this position, please upload your most recent resume and cover letter during the application submission process. This must be done by the application deadline.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact Josephine Jackson by email at Josephine.Serra@sfgov.org.  

All your information will be kept confidential according to EEO guidelines.

ADDITIONAL INFORMATION:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.