Implementation Analyst - Capillary Technologies

Description:

The Software Implementation Analyst is responsible for executing implementation tasks to configure Capillary’s latest loyalty program for the healthcare sector. This role involves collaborating with internal teams and external stakeholders to ensure timely and precise solutions for our clients. Key responsibilities include gathering requirements, configuring systems, conducting testing, and ensuring successful product delivery. The Software Implementation Analyst will drive strategic customer projects and work within cross-functional teams to ensure customer success. This role is a blend of project management, technical skills and problem solving to bring business requirements and technical solutions to life.

Responsibilities:

• Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document detailed configuration and technical requirements.
• Configuring Software Solutions: Customize and configure Capillary’s software application to meet clients specifications using Capillary’s proprietary configuration management and APIs.
• System Testing: Conduct thorough testing of configured systems to ensure functionality, performance and reliability.
• Client Support: Provide ongoing support to clients during and after implementation, addressing any configuration-related issues or inquiries.
• Project coordination: Work closely with client and internal teams to ensure implementation timelines and project milestones are achieved.
• Documentation: Create and maintain comprehensive documentation for configurations, processes and procedures.
• Data Management: Assist in data migration and integration processes, ensuring data integrity and accuracy.
• Troubleshooting: identify and resolve configuration issues and bugs, working closely with development teams as needed.
• Continuous Improvement: Stay updated with industry best practices and suggest improvements to enhance software configuration processes.
• Feedback loop: Gather and analyze feedback from clients and users to continually improve the software configuration process.

Skills:

• Technical Skills: basic knowledge of integrations including APIs, data transfer practices knowledge and an understanding of basic application architecture.
• Workplace Skills: critical thinking, project management, a healthy curiosity, and communication skills.
• Business Skills: ability to work with cross-functional teams, business analysis and business acumen.
• Knowledge of loyalty program operations is desirable.

Qualifications:

• 2-3 years of experience collecting requirements and configuring software.
• Bachelor's degree in Business discipline, MIS or equivalent work experience.