Implementation Analyst - HealthStream, Inc

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Implementation Analyst role serves as the transformation leader for our clients, independently designing and deciding on the automation model that delivers efficiency gains and provider satisfaction improvements.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Supervises and manages the implementation of the automation engine to deliver best practice solutions for provider credentialing, expirables management, provider appointment, provider enrollment, case review, OPPE, and network onboarding processes.
  
• Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
  
• Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan for the use of the CredentialStream automation engine.
  
• Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs.
  
• Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live or launch of product initiatives.
  
• Acts as the primary architect for module-only project plans, independently deciding on timelines, coordinating resources, and escalating client issues to the appropriate internal teams.
  
• Independently researches and authors guide documents for internal resources and client resources alike furthering adoption of best practice content and processes.
  

Qualifications

Requirements

• A Bachelor's Degree in related discipline.
  
• 2+ years software implementation or senior level technical support; healthcare experience highly desirable.
  
• Demonstrated proficiency working in a Windows software environment.
  
• A working knowledge of SQL and relational databases is a plus.
  
• Have a demonstrated affinity for technology.
  

Qualifications

• Excellent oral and written communication skills. Ability to communicate complex technical processes to a variety of audiences.
  
• Excellent organizational skills.
  
• Excellent project management skills.
  
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
  
• The ability to manage multiple client relationships simultaneously and balance with internal project deadlines.
  
• Be able to work effectively with teams with different backgrounds.
  
• Have professional poise and comfort with leading discussions with client decision-makers, end-users and IT professionals.
  
• Enjoy and demonstrate success with goal-oriented tasks and finding creating solutions.
  
• Ability to travel up to 30% of the time.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.