Implementation Manager I - InComm Payments

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity:

As an Implementation Manager your role is to conduct a wide variety of skilled Project Management activities across multiple internal and external groups to accomplish Product Implementations related to our domestic retail partners. These include gathering required inputs for a project, coordinating the testing and configuration of new products on terminals, and ensuring accurate status updates are communicated to stakeholders and supporting team members. 

We are ideally looking for someone in the Greater Atlanta, GA area as our team meets once a month in our Midtown Atlanta HQ.

• Manage small projects and tasks in a fast paced, dynamic culture working across multifunctional teams that includes location/product adds, menu testing and issue investigation and resolution.
• Drive all aspects of assigned projects/tasks including initiation, planning, execution and closing.
• Ability to use JIRA, ServiceNow (SNow) and other tools to track progress; drive the direction of the project and to communicate with involved team members, with a high degree of proficiency.
• Multitask and prioritize based on business needs, merchant involved, level of effort and due date.
• Produce and communicate weekly progress via ticket system.
• Provide task support to higher level project managers and supervisors.
• Assist our warehouse team to program and ship terminals (travel may be required).
• All other duties as assigned or required.

• Strong technical and business acumen.
• Understanding of terminal transaction processing.
• Must have superior verbal and written communication skills.
• Proficiency in Spanish/English or English/French are highly desirable.
• Must be proficient in MS Office.
• Experience supporting internal and external customers.
• Excellent troubleshooting abilities.
• Ability to walk remote customers through complex setup and configuration settings.
• Understanding of QA process and testing.
• Manage small to medium projects using Microsoft based tools (ideally MS project).
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Skilled at working effectively in a fast-paced environment with cross functional teams in a matrix organization.
• Ability to explain complex, technical topics to non-technical audiences.

Minimum Qualifications

• Minimum 1-3 years applicable experience working in Account Management, Project Management and/or product implementations in a relevant industry and/or setting preferred.
• Excellent project coordination skills. Strong attention to detail.
• Excellent Account Management and Client Relationship skills. Demonstrated ability to interface successfully as the point of contact for external and internal customers. 
• Maintain high-level of client satisfaction and confidence. Ability to cope effectively in fast-paced, stressful situations.
• Ability to grasp intricacies of complex implementations identifying key tasks and deliverables. Recognition of when issues need to be escalated to management.
• Ability to think and act independently while making appropriate decisions ensuring best approach for each project in queue.
• Proficient in Microsoft Office especially Outlook, Excel, and Word.
• Strong verbal and written communication skills.

Education Requirements

• Bachelor’s Degree in Business, IT Operations, or related field; or equivalent work experience

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program- Tier 2

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