Implementation Manager - InStride
Los Angeles, CA
About the Job
At InStride, people are our purpose.
We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike.
As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees' career goals and the company's business goals.
Our mission goes beyond skill-building; we're here to empower our partners' employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.
No matter the team you're on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you.
To get a better feel for our culture, watch more here.
Candidates must be located in one of the following states to be considered eligible for employment: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MD, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI.
What we're looking for:
InStride is currently seeking a motivated Implementation Manager responsible for leading InStride's Corporate and Academic Partners throughout their onboarding experience as well as partnership expansions. This role will onboard both new Academic Partners to expand InStride's network of available education programs, and new Corporate Partners who are launching life-changing education opportunities for their employees. As Academic and Corporate Partnerships evolve, the Implementation Manager will also lead expansions. Successful candidates are comfortable operating independently to seamlessly run multiple business-critical implementation initiatives, blending relationship management with the ability to define, implement and scale processes. This position reports to the Director of Implementation.
Skills we'd love to see you show off:
- Implementation Operations: Deep understanding of partnership onboarding and operations, ensuring you can seamlessly implement and expand corporate learning programs using best practices.
- Independent Leadership: Proven ability to operate independently, managing multiple business-critical implementation initiatives with minimal oversight.
- Relationship Management: Strong interpersonal skills to build and maintain relationships with corporate and academic partners, ensuring alignment and successful program delivery.
- Process Development and Scaling: Experience in defining, implementing, and scaling processes to support the efficient delivery of corporate education programs.
- Collaborative Spirit: Ability to work effectively with internal teams, enhancing and improving operations and features for product readiness as well as corporate and academic partners.
How you will create impact:
- Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations.
- Work closely with Product Management and Engineering teams to ensure alignment on the execution of the roadmap.
- Advocate for partners and their learners as InStride evolves its processes and product functionality.
- Lead the end-to-end onboarding and expansion experience for corporate and academic partners.
- Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience.
- Ensure that each partner receives the right level of support, bridging the gap between sales and program growth.
- Continuously seek opportunities to accelerate and improve the implementation process
- Build and maintain relevant documentation and materials to support internal and external teams.
- Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices.
- Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution
Who you are:
- Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience
- Experience with large Software-as-a-Service deployments, including digital transformation initiatives
- Able to define, scale and improves processes while maintaining strong client relationships
- Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail
- Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies
- Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
- Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
- Excited by the challenge of building a world-class business that has a meaningful impact on society
- High EQ, comfort with ambiguity and a "no job too small" startup mentality
We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people, it's critical we walk the talk. That's why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1.
This role is also eligible for the following benefits:
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Best-in-class health care benefits
- And more!
InStride Diversity and Inclusion Statement
At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation, please let your recruiter know.
Policies & Disclosure
InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com.
About InStride
InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/