Implementation Project Manager - OCLC, Inc.
Dublin, OH 43017
About the Job
You have a life. We like that about you.
At OCLC, we believe you'll do the best work of your life when you're living the best life possible.
We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.
Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.
The Job Details are as follows:
An integral position with our Customer Operations division, Implementation Managers help libraries reach success with OCLC’s products and services, such as WorldShare Management System, Tipasa, WorldShare ILL, WorldCat Discovery, Hosted EZproxy, and others in our future. The position consistently works directly with and for libraries and their staffs (virtually and onsite) to help them forge and adopt new workflows.Responsibility:
- Performs the role of Project Manager for library customers implementing OCLC products/services.
- Conducts virtual and onsite workflow inventories and analysis with libraries to propose and present operational practices, recommend service options, and assist libraries to make decisions regarding the migrations of data and integrations of new software and tools into their workflows
- Follows library implementation programs, as assigned and/or proposed
- Acts as SME for products and services implemented
- Manages the technical provisioning, configuration, and roll-out of implemented products and services
- Coordinates with Order Services, Training, Documentation, and Support teams to ensure that a library smoothly transitions from sales to implementation and implementation to ongoing support
- Collects, analyzes, and reports library satisfaction data related to implementation programs
- Re-engages with implemented or migrated libraries, as needed, to assess service satisfaction or complete work that was deferred until the libraries were operational for a period of time
- Tracks, monitors, manages, and reports on planned and in-progress projects for which he/she is the assigned OCLC Implementation Manager
- Records and reports project hours on a timely basis to inform OCLC Customer Operations metrics
Requirement:
- Master of Library Science Degree (MLS)
- Experience managing projects and programs
- Experience leading projects that have resulted in successful outcomes
- Experience working collaboratively with colleagues and peers
- Superior communication skills, both written and oral
- Ability to think critically to solve problems
- Ability to proactively identify problems and opportunities and act upon them
Desired but not Required:
- Experience managing technical applications and protocols for libraries, including but not limited to ILS, hosted and non-hosted applications, user authentication, MySQL, CSS, SIP/SIP2, APIs
Working Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.