Implementation Project Manager - Stellic
San Mateo, CA
About the Job
About Stellic
Stellic is a unified SaaS platform designed to empower all students on their way to degree completion and career success. Originally built by students to more effectively plan ahead, today we're proud to serve all segments of higher education at institutions like UChicago, Ohio State, Johnson County Community College, Cornell College, and University of Oklahoma, and many more.
A bit about our philosophy: we've put student experience at the heart of our platform to address some of higher ed's biggest current challenges. In fact, 40% of students who enter college will get lost while navigating their degree requirements and ultimately drop out — costing $200B to institutions annually. A big cause is that most of higher education has been using antiquated and disparate tools to manage student progress, and that's led to low student engagement, overwhelmed advisors, wasted resources. Stellic gives students a beautiful, user-friendly experience to plan ahead and manage their progress, helping them make informed decisions and take ownership. That data is then put to good use. Advisors and administrators have access to student planning and progress data like never before, helping to scale support and allocate resources based on what the students need. It's a win-win for everyone involved!
With millions of students in higher ed, Stellic's work is far from finished. By joining our team, you'll help step closer to our mission of empowering all students to have the best-possible experiences and outcomes.
The Role
This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As a Project Manager, you will manage and lead implementation projects which involve multiple teams at Stellic, including Implementation consultants, Engineering, Integration, and Product teams. You will be part of the larger Partner Success team, which is entirely focused on delivering value for our college and university partners.
In this role, the Implementation Project Manager will:
- Partner with Implementation Managers (Consultants) to lead multiple, concurrent projects to deliver onboarding services to partners.
- Engage with the right stakeholders in our Implementation projects to successfully scope and drive the project through successful completion.
- Become knowledgeable about the Stellic product and our partner use cases
- Work collaboratively across groups to secure buy-in and drive issues/risks to resolution.
- Resolve and transform complex concepts into executable plans.
- Develop and execute deadlines and project activities.
- Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives.
- Meet or exceed targets for Customer satisfaction and achievement of project goals.
- Understand that our partners are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Partner Success.
We are looking for people who have:
- PMP or CAPM certification strongly preferred
- Experience in B2B customer-facing service delivery project management
- Skilled in managing highly complex projects with large enterprise customers
- Previous experience working in a fast-paced, high-tech, SaaS startup environment
- Proficient with project management tools such as SmartSheet or Monday.com
- Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects.
- Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization.
- Collaborative, while able to influence and persuade.
- Demonstrable understanding of PMI project management standards and guidelines
- Ability to travel to customer sites when required
- Flexible and adaptable to changes, while showing a positive attitude
- Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact.
- Experience building process documentation to outline current or new processes
- Strong negotiation skills used to resolve conflicts and find win-win scenarios
Salary: $80,000-137,000 base salary, plus equity
Why Join?
- Be part of the customer-centric team that's addressing the core issues in higher ed via an expandable platform — one that's overwhelmingly loved by students and valued by administrators
- The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
- Work and learn from some of the most prominent thought leaders in higher ed and SaaS
- Be part of a culture where ownership, new ideas, and creativity is celebrated
- Generous stock options in a Series A stage startup
- Flexible, outcome-based culture
- Medical, dental, vision, and life insurance
- 401K and commuter benefits
- Annual international retreats in some of the most beautiful cities & towns
Some of the thing we've heard:
- Student: "Having an interface that allows you to look at everything reaffirms the idea that all the work you're putting in day-to-day, it is getting you somewhere. It is not all for naught"
- Advisor: "Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use"
- Administrator: "Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable."
Stellic is an Equal Opportunity Employer
Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.