Implementation Project Specialist - Fiserv
Omaha, NE
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Implementation Project Specialist
What does a successful Implementation Project Specialist do at Fiserv?
You will play a meaningful role in the delivery of our debit product solutions to our new and existing client base. You will partner with multiple teams within the organization and external clients in leading key activities to ensure the installation process completion on time and in accordance with client requirements.
What you will do:
+ Act as primary project contact for clients and internal groups.
+ Take projects from original concept through final implementation working with internal resources and external customers.
+ Work with client to determine parameter settings and key parameters into proprietary databases.
+ Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
+ Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
+ Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
+ Work with project managers and project teams to ensure internal project audit points get managed and tracked.
+ Develop and maintain consistent standards for project status reporting for internal and external purpose and ensure adherence to quality standards and reviews project deliverables.
What you will need to have:
+ 3+ years of project management experience including the ability to effectively manage and prioritize projects, issues, and tasks.
+ 3+ years of client services and relationships experience.
+ 3+ years of experience working with MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
+ Ability to provide after-hours support for client implementations.
+ Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
What would be great to have:
+ Strong customer services skills with the ability to maintain professionalism under pressure.
+ Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
+ Powerful sense of accountability and follow through, effective critical thinking skills as well as a commitment to positive solutions and the client experience.
+ Previous financial services industry, implementations, or installations experience highly desired.
+ 3+ years of work experience in an implementation's capacity or environment.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Implementation Project Specialist
What does a successful Implementation Project Specialist do at Fiserv?
You will play a meaningful role in the delivery of our debit product solutions to our new and existing client base. You will partner with multiple teams within the organization and external clients in leading key activities to ensure the installation process completion on time and in accordance with client requirements.
What you will do:
+ Act as primary project contact for clients and internal groups.
+ Take projects from original concept through final implementation working with internal resources and external customers.
+ Work with client to determine parameter settings and key parameters into proprietary databases.
+ Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
+ Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
+ Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
+ Work with project managers and project teams to ensure internal project audit points get managed and tracked.
+ Develop and maintain consistent standards for project status reporting for internal and external purpose and ensure adherence to quality standards and reviews project deliverables.
What you will need to have:
+ 3+ years of project management experience including the ability to effectively manage and prioritize projects, issues, and tasks.
+ 3+ years of client services and relationships experience.
+ 3+ years of experience working with MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
+ Ability to provide after-hours support for client implementations.
+ Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
What would be great to have:
+ Strong customer services skills with the ability to maintain professionalism under pressure.
+ Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
+ Powerful sense of accountability and follow through, effective critical thinking skills as well as a commitment to positive solutions and the client experience.
+ Previous financial services industry, implementations, or installations experience highly desired.
+ 3+ years of work experience in an implementation's capacity or environment.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv