Implementation Specialist - Raptor Technologies
Houston, TX
About the Job
About Us!
Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.
We are passionate about our mission to protect every child, every school, every day!
Position Overview:
The Implementation Specialist is a key position to support Raptor Technologies' continued growth and expanding our market leading position by ensuring a successful implementation for our clients.
Job Duties & Responsibilities:
- Meets with customers following the sale to demonstrate features and functions of the software.
- Completes system configuration tasks as assigned by manager.
- Manages routine implementations with small-market customers.
- Demonstrates well-rounded knowledge of Raptor products.
- Adheres to departmental process and procedure and maintains systems of record.
- Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
- Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
- Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
- Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
- Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
- Project Manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.
Qualifications:
- Bachelor's degree in a business related or technical field.
- 3+ years of relevant experience in a project management and customer centric role.
- Strong knowledge of software and applications.
- Technical knowledge and experience.
- Excellent leadership and confidence giving others direction.
- Customer focus.
- Attention to detail with strong problem solving skills.
- Strategic and analytical thinking.
- Excellent Communication Skills – written and oral.
- Ability to work PST/MST working hours (preferred).
- You join the gold standard in school safety software.
- You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
- You will work with diverse teams made up of some of the best minds in the industry.
- You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
- You will have access to a robust benefits package that includes:
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
