Implementation Specialist III - TrueCommerce, Inc.

Are you ready to unlock your true potential?  Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The Implementation Specialist III (Premium Add-On team) ensures the accurate and timely implementation of the more complex engagements. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup.  The position manages projects such as new relationships, warehouse setups, trading partner recertification and new integrated document testing with a more formal project management approach.   As required, the Implementation Specialist III also serves to ensure that the project phases and milestones are being properly executed and tracked, and that responsibilities/expectations and project status updates are provided to the customer. This position is responsible for delivering on-time projects using TrueCommerce best practices. This position demonstrates the highest level of technical and process acumen within the Implementation Specialist career path and operates independently with minimal management assistance. This position is responsible for assisting Implementation Management with training, mentoring, and process improvements within the implementations add-on team.

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!

This role is hybrid if you are located near our Columbus, OH or Pittsburgh, PA offices; otherwise will be remote.

As an Implementation Specialist III, you will:

• Serve as a primary contact for a customer implementation. Capable of managing multiple projects independently
• Manage implementation tasks and coordinates activities with the customer, trading partners and other implementation team members.
• Manages customer expectations and project scope.
• Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
• Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages
• Provides timely updates to the customer and team members to ensure all involved parties understand the progress of the project.
• Keeps project status, customer communication, and other key information up-to-date in the TrueCommerce PSA Tool (NetSuite).
• Work cross-functionally to ensure customer satisfaction.
• Mentors and trains new employees and Implementation Specialist I, II, III on various aspects of the Implementation role including technical, business, and process training.

Success in this role will require:

• Associate or Bachelor's degree is preferred; will consider experience in lieu of degree
• 3-5 years of experience managing project tasks and performing work on software implementations.
• Project Management skills
• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
• Prior experience in configuring and testing software applications, based on customer specifications
• General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes
• Experience with text editing and data mapping tools
• Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is preferred

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our careers website for additional information.