Implementation Specialist III - Citizens

Description


RESPONSIBILIITIES:



Join a customer centric culture that works closely with the most important commercial clients in the bank, including on-boarding deposit account opening and completion of all tasks related to AML/KYC compliance. Provide a superior level of customer service during critical points in the customer relationship, including all deposit account maintenance.



Your portfolio will include clients with routine to complex account structures and affiliated relationships. To be successful, you must maintain a strong client service focus to understand the nature and structure of our client companies and all affiliated entities.





+ Manage a dedicated portfolio that requires daily interaction with commercial customers



+ Liaise with Clients, Front Office (Sales/Relationship Managers), Portfolio Managers, Credit, Legal, Compliance, Risk, Operations, Audit, and other teams as necessary as part of the on-boarding, account maintenance and the AML/KYC process



+ Complete AML/KYC on boarding for new and existing customer by reviewing client documentation, internal & vendor applications, and data entered in proprietary system(s).



+ Perform data quality review of AML/KYC for completeness, including ensuring all appropriate information is contained in the proprietary system(s) to meet all regulatory, legal, bank and audit requirements



+ Apply and enforce risk mitigation controls



+ Escalate any exceptions to leadership and other concerned parties



+ Other project work assigned within the scope of Commercial Deposit Services





The successful individual will be able to efficiently manage multiple demands and competing priorities while meeting deadlines associated with maintaining compliance with policies and procedures and keeping a relentless focus on customer experience and timely resolution of any issues that arise.



QUALIFICATIONS:





+ 3+ years of work experience with an operations or customer service team



+ Associate Degree or beyond



+ Strong customer service skills



+ General knowledge of commercial products and documentation



+ Professional verbal and written communications skills



+ Excellent organizational skills



+ Proficient with Microsoft Office



+ Strong ability to multitask



+ Effective analytical skills



+ Capability to work independently



+ Strong investigative and research skills



+ Ability to prioritize a complex work load



+ Demonstrate knowledge of risk management principles and controls





Hours and Work Schedule





+ Hours per Week: 40



+ Work Schedule: 8:00AM - 5:00PM Monday - Friday / 3 days in office required





Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.