Import Customer Service Representative - Mallory Alexander International Logistics

Our successful candidate is an organized team player with excellent communication and multi-tasking skills.

Duties and Responsibilities:

• Prepare necessary entry documents for wide variety of goods and commodities to the relevant regulatory agencies, such as U.S. Customs, FDA, and USDA, in order to secure customs clearance. 
• Arrange pickup of air and ocean freight at origins and arrange transportation to destination. 
• Coordinate movement of shipments from port via ocean, air, rail, truck or intermodal. 
• Prepare and submit Arrival Notices. 
• Prepare and examine bills of lading to determine shipping charges and tariffs. 
• Communicate with vendors. 
• Track and trace shipments. 
• Coordinate deliveries to consignees. 
• Communicate and follow up with clients regarding shipment status, questions and/or other inquiries. 
• Advise clients on transportation options, types of carriers, or shipping routes. 
• Post bonds for the products being imported or assist clients in obtaining bonds. 
• Pay or arrange for payment of freight, and insurance fees, or other charges. 
• Maintain communication and information between Customers and Vendors to ensure that customers' needs are met. 
• Generate invoicing in accordance with company policy.   
• Ensuring internal compliance standards are met. 

Qualifications:

• High school degree or equivalent.
• 2+ years freight forwarding industry experience.
• Customs Brokerage experience preferred.
• Cargowise One experience.
• Excellent organizational, time management, attention to detail, and problem-solving ability.
• Ability to work effectively with a variety of individuals to complete work accurately, thoroughly and on tight timelines to best serve customer needs.

This position is in office (not remote or hybrid), Monday through Friday. 

Headhunters/Staffing Agencies: please refrain from reaching out to our staff about this position to offer your services.