In-Flight Catering Manager, Stock Lockers - Flexjet

The Inflight Catering Manager, Stock Lockers, will work closely with various Flexjet teams and channels in relation to aircraft stock, materials management, inventory oversight and supply chain relations. This position will cultivate a procurement and customer service dialogue with existing and potential stock locker network staff and service providers. This position will ensure that the appropriate aircraft stock offerings and locker locations are monitored, and applicable business units and entities are held accountable for services and products provided to Flexjet.

Responsibilities:

• Communicate with Flexjet operations, team members and vendors related to items that may impact aircraft stock and stock locker location transactions.
• Trouble-shoot potential service deviations and proactively manage with service vendors.
• Conduct various accounting related tasks including tracking, monitoring and validating invoices and credit card transactions with vendors and Flexjet billing teams.
• Demonstrate knowledge of company products and programs for all areas of the business.
• Cultivate procurement initiatives for Flexjet teams and aircraft stock / service providers.
• Monitor and manage suppliers to ensure Flexjet expectations are met.
• Build relationships with internal and external customers to ensure that existing and future procurement transactions are aligned with the Flexjet vision.
• Possess the ability to interpret specific food and beverage industry and aviation product information as it pertains to all daily tasks assigned.
• Negotiate pricing, business metrics and expectations through existing and future vendor agreements.
• Conduct on-site vendor and stock locker audits and inspections.
• Management of vendor credentials including current local and federal food and beverage requirements and legalities.
• Knowledge and oversight of inflight product food safety regulations and quality assurance.
• Provide world-class service with every interaction held with all constituents.
• Materials and inventory management of all aircraft cabin offerings as assigned.
• Reporting and metrics management.
• Perform other related duties as assigned by Manager.

This position will report directly to the Director of Inflight Catering.

Qualifications:

• Associates degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a luxury service environment and/or food and beverage related hospitality industry.
• Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs.
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
• Must be detail oriented and able to work productively, independently or within a team.
• Excellent oral/written communication and problem resolution skills are required.
• Successful candidate will maintain a high level of professionalism while multi-tasking various real time customer and catering services transaction demands in a fast-paced environment.
• Strong interpersonal, verbal/written, and presentation skills are necessary.
• Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays as applicable.