In-house Service Technician / Customer Support - Gethired

Under the direct supervision of the Branch Field Service Manager, the In-house Service Technician is responsible for properly supporting a fleet of office equipment, along with maintaining a high level of customer satisfaction through proper communications and maintenance of the equipment. There will be a strong emphasis on phone support with customers, making operator adjustments. Computer skills and phone support experience will be necessary skills to be successful in this position.

RESPONSIBILITIES:

• Services and maintains a full territory of equipment commensurate with experience and training
• Resolves at least 95% of service calls without assistance upon completion of training and/or territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Resolves all normal customer relations situations and communicates unusual customer situations to a higher level.
• Maintains parts inventory and achieves acceptable levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve department service goals.
• Keeps Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Service Manager.
• Ability to communicate and interact effectively in a multi-functional and diverse organization.
• Ability to handle stressful situations and meet deadlines.
• Commitment to customer satisfaction and retention.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance and other supplemental plans
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Maintenance: 2 years (Preferred)
• Equipment repair: 2 years (Preferred)

Work Location: In person